Customer Support Engineering

Date Posted: 06/13/2025

Hiring Organization: Rose International

Position Number: 484144

Industry: Automotive

Job Title: Customer Support Engineering

Job Location: Ellabell, GA, USA, 31308

Work Model: Onsite

Shift: 1st shift

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 7

Min Hourly Rate($): 42.00

Max Hourly Rate($): 42.00

Must Have Skills/Attributes: Customer Support, Management, Microsoft Office, Presentations

Experience Desired: Knowledge of the supplier's manufacturing process (5 yrs)

Required Minimum Education: Bachelor's Degree

Job Description
Education and Qualifications Requirements
Bachelor's (BS) Engineering Degree or equivalent STEM Major
Years of experience: 2 to 5 years

Preferred Skills
Proficient Microsoft Office Skills
Excellent Organization Skills
Excellent Communication Skills
Presentation and Management Skills
Prior Wiring Harness Engineering Experience
Trouble shoot wiring harness problems.
Knowledge of vehicle electrical Structure
Engineering blueprints reading and interpretation.
Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
Multifunctional comfortable to follow up several projects at the same time.
Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
Organized and self-sufficient professional.
Open to travel.

Role and Responsibilities:
Communicates effectively and quickly when plant Quality Concern Notifications are issued
Ability to present the status of issue resolution to the plant management team
Key interface with Quality.
Knowledge of the supplier's manufacturing process.
Facilitator for visits from the supplier's corporate office.
Understands whether the supplier is design responsible.
Understands what parts are directed tier 2 with Multi-Party Agreements or Bailment Agreements in place.

Knowledge of Specifications.
Participates with Incoming Quality during investigation of emerging quality concerns
Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
Ensures clean cutoff, including parts in transit and sitting in trailers at the Ford plant
Verifies that certified stock is being used on the line
Verifies daily that suspect stock is quarantined or shipped back to the supplier and not reintroduced to the assembly line
Understands part return process for parts shipped.
Has appropriate means to test/check parts (functional/visual)
Effectively drives closure to all issues and communicates status through PCA to affected parties
Handles disputes with IQ.
Attends IQ meetings (if applicable)
Supports Bi-Weekly Top Supplier Meeting (if applicable)
Supports daily Plant Quality Meetings (if applicable)
Has knowledge of the supplier manufacturing processes & poka yokes.
Is trained in problem-solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
Obtain the plant clean point and verify that certified stock is being used on the line.
Follow up with their plant contacts and ensure that 8Ds are sent to the plants on time.
For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are sent to the plants on time.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).