Overview
On Site
USD 25.00 - 30.00 per hour
Contract - Independent
Contract - W2
Skills
Network Design
Network
System Security
Management
Data Integrity
File Systems
Acquisition
Collaboration
IT Infrastructure
End-user Training
Technical Support
Microsoft Windows
Operating Systems
Customer Service
HIPAA
Data Security
Servers
Computer Hardware
Migration
Optimization
Policies and Procedures
IT Operations
Training
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Site Support Tech II to join our team in San Antonio, Texas. In this role, you will provide comprehensive technical support for desktop systems, network infrastructure, and related hardware and software. This is a long-term contract position that requires excellent troubleshooting skills and the ability to work effectively with both technical and non-technical personnel.
Responsibilities:
Provide technical support for desktop systems, workstations, servers, and network-related issues in a diverse IT environment.
Perform installations, configurations, and troubleshooting of hardware, software, and peripherals to ensure optimal performance.
Maintain system security by managing passwords, safeguarding data integrity, and implementing file system security measures.
Communicate complex technical information clearly to both technical and non-technical users.
Recommend and implement hardware and software solutions, including upgrades and new acquisitions, to meet user and organizational needs.
Assist in selecting and configuring suitable software tailored to user requirements.
Collaborate on IT infrastructure projects and contribute to their successful implementation.
Conduct user training sessions to enhance understanding and utilization of basic and specialized applications.
Ensure adherence to company policies, procedures, and quality standards in all technical support activities.
Monitor and optimize system performance, ensuring minimal downtime and effective resource utilization.
Requirements
High school diploma or equivalent with at least 4 years of related technical support experience.
Proficiency in troubleshooting and maintaining Windows operating systems and related software.
Strong customer service skills with the ability to effectively communicate technical concepts to diverse audiences.
Familiarity with security protocols, including HIPAA compliance, to ensure sensitive data protection.
Proven ability to install, configure, and maintain servers, desktop systems, and related hardware.
Experience with system upgrades, migrations, and optimization techniques.
Solid understanding of corporate policies and procedures related to IT operations.
Willingness to travel as needed to provide on-site support and training.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Site Support Tech II to join our team in San Antonio, Texas. In this role, you will provide comprehensive technical support for desktop systems, network infrastructure, and related hardware and software. This is a long-term contract position that requires excellent troubleshooting skills and the ability to work effectively with both technical and non-technical personnel.
Responsibilities:
Provide technical support for desktop systems, workstations, servers, and network-related issues in a diverse IT environment.
Perform installations, configurations, and troubleshooting of hardware, software, and peripherals to ensure optimal performance.
Maintain system security by managing passwords, safeguarding data integrity, and implementing file system security measures.
Communicate complex technical information clearly to both technical and non-technical users.
Recommend and implement hardware and software solutions, including upgrades and new acquisitions, to meet user and organizational needs.
Assist in selecting and configuring suitable software tailored to user requirements.
Collaborate on IT infrastructure projects and contribute to their successful implementation.
Conduct user training sessions to enhance understanding and utilization of basic and specialized applications.
Ensure adherence to company policies, procedures, and quality standards in all technical support activities.
Monitor and optimize system performance, ensuring minimal downtime and effective resource utilization.
Requirements
High school diploma or equivalent with at least 4 years of related technical support experience.
Proficiency in troubleshooting and maintaining Windows operating systems and related software.
Strong customer service skills with the ability to effectively communicate technical concepts to diverse audiences.
Familiarity with security protocols, including HIPAA compliance, to ensure sensitive data protection.
Proven ability to install, configure, and maintain servers, desktop systems, and related hardware.
Experience with system upgrades, migrations, and optimization techniques.
Solid understanding of corporate policies and procedures related to IT operations.
Willingness to travel as needed to provide on-site support and training.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.