Voice IT Implementation Engineer

Job#: 3016940

Job Description:
IT Implementation Engineer

Location: Remote (Monday-Friday, 8:00 AM - 5:00 PM EST)

Compensation: $25/hour

Contract: 1-Year (with potential for extension)

Breaks: 1-hour unpaid lunch
IT Implementation Engineer - Telecommunications & Voice Services
Make an Impact Modernizing Critical Communications

Join our team as an IT Implementation Engineer and play a key role in modernizing enterprise telecommunications. You'll be part of a dedicated project team responsible for analyzing legacy voice services-such as POTS, fax, and alarm communications-and driving their migration to modern, standardized solutions or decommissioning them entirely.

This role blends technical analysis, project coordination, and stakeholder collaboration, offering the opportunity to own multiple sites end-to-end while helping the organization retire outdated infrastructure and implement reliable, future-ready services.
What You'll Do

As an IT Implementation Engineer, you'll lead site-level execution across multiple concurrent projects, ensuring seamless transitions with minimal disruption to operations.
Key Responsibilities

• Analyze and assess telecommunications and alarm service needs across multiple locations by working with branch associates and internal stakeholders.
• Identify and migrate legacy services (POTS, fax, alarm communications) to standardized solutions or coordinate full decommissioning where appropriate.
• Manage multiple sites simultaneously, often handling 20-30+ locations at various project phases (analysis, ordering, installation, porting, testing, disconnects).
• Order and coordinate implementations for:
  • POTS-in-a-Box solutions for alarm systems
  • AT&T BVoIP, ReadyLine, and IPTF for voice services
  • Enterprise e-fax solutions for legacy fax lines
• Coordinate with vendors and local branches to ensure timely installations, smooth cutovers, and resolution of post-install issues.
• Ensure standards-based execution, validating configurations, testing services, and coordinating technical readiness.
• Maintain accurate documentation and tracking in enterprise tools such as Planner, Lists, Projects, and SharePoint.
• Collaborate cross-functionally with engineering, project management, security, facilities, and response teams to avoid operational disruption.
• Participate in team meetings and communicate risks, issues, and progress to leadership.

How This Role Creates Impact

• Modernizes enterprise voice and alarm infrastructure
• Reduces reliance on legacy POTS services
• Improves operational resilience and supportability
• Establishes repeatable, scalable telecom standards across locations

Role Profile

This position functions similarly to a Project Coordinator or Technical Business Analyst within a telecommunications implementation context, without requiring formal certification.

You will:

• Conduct independent technical research and validation
• Place and manage service orders
• Coordinate multi-site deployments
• Translate technical concepts for non-technical audiences
• Act as a central communicator across diverse stakeholder groups

Primary stakeholders include project managers, branch associates, technical teams, security and facilities teams, and external vendors.
Telecommunications Focus

This role is specifically focused on:

• Voice services
• Enterprise fax
• Alarm communications

There are no responsibilities related to wireless services or data networking/routing.
Required Qualifications

• 3+ years of experience in voice telecommunications
• Experience analyzing and implementing telecom services
• Ability to manage multiple concurrent projects or sites
• Familiarity with security and fire alarm systems and/or applicable regulations
• Experience in enterprise-scale project coordination
• Hands-on experience with requirements gathering and validation
• Strong written and verbal communication skills
• Proficiency with Microsoft 365 tools (Teams, Outlook, Excel, SharePoint, Planner, Lists)
• Excellent organizational and prioritization skills
• Demonstrated ability to solve complex problems, analyze data across multiple sources, and identify critical details
• Ability to learn independently and apply skills in new or unfamiliar technical areas
• Willingness to identify knowledge gaps and proactively seek guidance

Preferred Qualifications

• Experience with:
  • AT&T BVoIP, ReadyLine, IPTF
  • EtherFAX or enterprise e-fax platforms
  • POTS-in-a-Box solutions
• Familiarity with AT&T porting processes
• Exposure to multiple telecom technologies from an engineering or coordination standpoint
• Experience with alarm communication paths (POTS, radio, cellular)
• Knowledge of alarm monitoring vendors and terminology
• Familiarity with:
  • Zendesk
  • Telecom Expense Management (TEM) platforms
  • MetTel Bruin
  • ServiceChannel or similar facilities platforms
• Ability to succeed in a remote work environment
• Professional presence and confidence working with all levels of the organization and external partners

Additional Notes

• This role is telecommunications-focused, with an emphasis on voice services. It does not include responsibilities related to wireless or data routing technologies.
• While similar to a project management role, PMP certification is not required.
• You'll be expected to work independently and exercise discretion within established procedures.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.