Product Owner

Overview

On Site
$60 - $62
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

product manager

Job Details

About the team and the role:

The Customer Service and Marketing Technology (CSMT) group builds technology infrastructure that is essential to delivering a flawless customer support experience that enables our Teammates (agents) to respond to millions of customer interactions each year.

We are looking for a Product Manager who will be a key player in shaping the future of our customer service products with an eye toward innovation, simplifying the experience and delivering key results.

The Product manager for this space will collaborate closely with customer support teams and business partners to identify, prioritize and deliver on the strategic product roadmap, and by doing so revolutionize the way our Teammates(agents) assist our buyers and sellers.

What you will accomplish:
Be a key player in building impactful products that produce tangible operational efficiencies for the business and result in measurably improved teammate and customer experiences
Drive strategic discussions, define objectives and key results, design intuitive capabilities and launch successful Assisted Service products
Work with key stakeholders across our Global Customer Experience group to identify problems, deeply understand customer needs and make informed product decisions to develop, maintain and execute against a product roadmap
Create and maintain product documentation for the development team and stakeholders, including journey maps, user stories, product requirements documents and other product artifacts
Collaborate with cross-functional teams, including engineering, design, operations and other functions to ensure the successful development and launch of product features

What you will bring:
12+ years of overall experience and 5+ years as Product Manager experience
Intellectual curiosity to stay informed on emerging technologies and industry trends
Proven experience of building strategic partnerships across business, development and cross functional teams
A meticulous focus on customer feedback, insights and key product metrics, integrating these inputs into the product lifecycle
Previous experience in delivering solutions for customer service technology teams

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