AirWatch administrator

Job Title:  AirWatch administrator      

Duration:  2 years   

Location: 390 Robert Street North, St. Paul, MN 55101

Minimum Qualifications

• 3 years of hands-on experience with VMware Workspace ONE / AirWatch administration.
• 2 years of combined experience using Air Watch MDM software, mobile OS platforms, and enterprise mobility architecture
• 2 years of experience with cellular activations on Vendor portals such as Verizon, AT&T and T-Mobile.
• 1 year of combined experience with Microsoft Intune, Azure AD, and Microsoft Endpoint Manager.

Desired Skills

• Experience with Intune deployment or migration projects.
• Microsoft certifications (e.g., MD-102, SC-300, or AZ-104).
• Knowledge of Zero Trust principles and conditional access policies.
• Experience integrating MDM with identity and access management solutions.
• Experience with PowerShell scripting or other automation tools.

Sample Tasks and Key Responsibilities:

• Maintain the existing AirWatch MDM platform, including device enrollment, policy configuration, application deployment, and compliance monitoring for iPhones, iPads and Android devices.
• Provide Tier 2/3 support for mobile device issues across iOS, Android, and Windows platforms.
• Maintain Verizon, AT&T and other Vendor Support Portals for cellular devices
• Collaborate with security and compliance teams to ensure mobile device policies align with organisational standards.
• Monitor system performance, generate reports, and implement required improvements to enhance user experience and security posture.
• Work on the assessment, planning, and phased migration from AirWatch to Microsoft Intune, including stakeholder engagement, pilot testing, and documentation.
• Develop and maintain technical documentation, SOPs, and knowledge base articles.
• Keep the Met Council leadership updated and current with industry trends and best practices in endpoint management and mobile security.
• Demonstrate excellent troubleshooting, communication, and documentation skills.
• Demonstrate ability to work independently and collaboratively in a fast-paced environment.
• Knowledge transfer

Overview:

• The Metropolitan Council  Unified Communication and Collaboration Team (Met Council) is seeking one full-time AirWatch MDM Engineer resource to manage and support the existing enterprise mobile device management (MDM) environment.
• The ideal resource with have deep expertise in AirWatch, a strong understanding of mobile security and compliance, and a passion for modernizing endpoint managment throuch cloud-native solutions.
• At a high level, the resource will maintain the current VMware Workspace One (AirWatch) infrastructure while working on and helping with the strategic planning and execution of a future migration to Microsoft Intune alongside the Endpoint Engineering Team.  
• For additional details on the request, such as qualifications, tasks, and evaluation criteria, see the attachments found in the Buyer Attachment section of the Event.
• The work is expected to be done onsite, supporting multiple Met Council locations across the 7-county metro area.