Staff Technical Program Manager | Security

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies .

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

What you get to do in this role:

• Take small to large IT, Security and Compliance programs/projects from original concept through final implementation
• Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
• Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
• Create status reporting to support project/program discussions at Steering Committee and Sponsor level
• Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking
• Responsible for taking large security programs from business case through post-implementation
• Help streamline work process to improve efficiency and consistency

• Engage with the business at different levels to understand technical needs, capture the requirements and coordinate prioritization
• Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes
• Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems
• Develop standardized processes and methodologies for value driven program management
• Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements

Qualifications

To be successful in this role you have:

• 8+ years of hands-on project management experience
• 4-5 years of PM experience within a large to medium-sized software company
• Ideally Security
• Preferred candidate will have 2-3 years of experience with:
• Security topics, compliance and managing security projects
• Excellent organizational skills, solid attention to detail and proven project management skills
• Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions
• Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas
• Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
• Ability to guide teams and provide technical solutions while mitigating or removing hurdles / obstacles
• Experience overcoming project crisis
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• An understanding of global cybersecurity themes, regulations, trends, tools, and terms
• Experience managing a portfolio of programs and projects

• Experience working with auditors and audit findings preferably focused on security is desirable
• Excellent teamwork, communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills with demonstrated ability to partner with teams across the company
• Exceptional relationship building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide

PREFERRED Experience

• Active holder of one or more professional designations or accreditations in relevant field, e.g., Certified Program Mgmt. Professional (PMP); CSPO (product owner) or CSSM (Scrum Master); Lean Six Sigma (LSS) Green/Black Belt.
• NOW Platform Exp would be very nice to have

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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