Overview
Remote
Depends on Experience
Contract - W2
Skills
Community Management
product support
Salesforce
Khoros
Forums
Blogs
Job Details
Job Title: Sr. Community Programs Manager
Duration: 7+ Months
Location: 100% Remote role
Skills: Role Requirements:
- Strong project/program management experience (~5 years).
- 3+ years Community Management experience preferred
- Bachelors Degree or equivalent work experience.
- Experience working in an enterprise environment with remote teams
- Strong comfort with technology and experience working with technical teams.
- Familiarity with product support and product development technologies and processes.
- Comfortable in a fast paced/dynamically changing environment
- Proven ability to execute tasks with high quality and within time constraints
- Data driven approach to decision-making and program design.
- Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)Experience with Salesforce, Khoros, or other community platforms desirable
- Experience with Salesforce, Khoros, or other community platforms desirable
- Experience with major social media platforms (LinkedIn, YouTube, Facebook, Twitter, Jive) and experience executing best practices either on your own behalf or on behalf of a brand.
- Communication: Communication skills and written English are excellent, and you have a natural ability to motivate people to engage.
- Great Presentation skills
- Strong interpersonal skills.
- Social Awareness: You are passionate and deeply curious about the community industry, and have an excellent understanding of the challenges that community professionals face
- Emotional Intelligence: You bring your unique personal voice and passion into your work. You re passionate about what makes online communities stick.
- Empathy-centered: You bring positive, empathetic, and level-headed energy to the a team environment, interactions, and communities you manage that energizes, and can thoughtfully manage conflict when it arises. You are passionate about ensuring the community is welcoming, supportive, engage, and connect all participants and members.
- Proactive Contributor: You are a talented relationship builder, successful in developing strong ties among cross functional partnerships, team members and between community members and community team.
- Creative: You re creative and are comfortable experimenting with new ideas and approaches for connection and engagement.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.