Overview
On Site
Hybrid
USD 37,243.00 per year
Contract - W2
Skills
Training
Preventive Maintenance
Performance Management
Project Management
Management
Computer Hardware
Help Desk
STS
Testing
Communication
Collaboration
Quality Assurance
Reporting
Technical Support
Customer Service
Application Support
Zendesk
ServiceNow
Workflow Management
System Administration
Workflow
Data Management
Organizational Skills
Documentation
Licensing
Health Care
Job Details
** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! **
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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Systems Administrator
JOB REF#:43809 - 64777
Duration:12 Months (Contract)
Location:ONSITE - Nashville, TN 37243
Pay Rate:$25.00 per hour (W2 Only)
Location: IN PERSON, with the potential for remote work upon completion of training and demonstrated proficiency
HOURS: Monday Friday, 8:00 AM 5:00 PM CST
Seeking to hire a Systems Administrator is responsible for maintaining Departments Systems and external help desk system (Zendesk). Responsible for troubleshooting system issues, processing change requests efficiently, and implementing solutions as directed. This is not a tech based/hardware Help Desk role.
DAILY TASKS:
Ensuring support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
Follow up with the requester for any additional needed information within 1 business day.
Ensure all communication with the requestor is noted within ServiceNow.
Ensure all time spent on non-HRB tickets is noted within ServiceNow.
Ensure the completion of all assigned configuration requests by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor:
Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.
Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Ensure that all changes are consistently logged within one business day of implementation.
Store any supporting documentation in the assigned location within the SharePoint site.
Collaborate with the LARS Application Coordinator to maintain an up-to-date log.
Communication & Collaboration Skills:
Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively
REQUIRED SKILLS/EXPERIENCE:
Bachelor's with 3 years relevant experience OR High School Diploma with 8 years relevant experience
MUST have Systems Administration support experience for applications and programs
Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
===
** We will NOT accept 3rd Party (C2C) Contractors **
===
JOB DETAILS:
Position:Systems Administrator
JOB REF#:43809 - 64777
Duration:12 Months (Contract)
Location:ONSITE - Nashville, TN 37243
Pay Rate:$25.00 per hour (W2 Only)
Location: IN PERSON, with the potential for remote work upon completion of training and demonstrated proficiency
HOURS: Monday Friday, 8:00 AM 5:00 PM CST
Seeking to hire a Systems Administrator is responsible for maintaining Departments Systems and external help desk system (Zendesk). Responsible for troubleshooting system issues, processing change requests efficiently, and implementing solutions as directed. This is not a tech based/hardware Help Desk role.
DAILY TASKS:
Ensuring support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
Follow up with the requester for any additional needed information within 1 business day.
Ensure all communication with the requestor is noted within ServiceNow.
Ensure all time spent on non-HRB tickets is noted within ServiceNow.
Ensure the completion of all assigned configuration requests by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor:
Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.
Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Ensure that all changes are consistently logged within one business day of implementation.
Store any supporting documentation in the assigned location within the SharePoint site.
Collaborate with the LARS Application Coordinator to maintain an up-to-date log.
Communication & Collaboration Skills:
Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively
REQUIRED SKILLS/EXPERIENCE:
Bachelor's with 3 years relevant experience OR High School Diploma with 8 years relevant experience
MUST have Systems Administration support experience for applications and programs
Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
==
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
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