SERVICE COORDINATOR

This position also includes responsibilities customer service experience such as

• Proactively contacting business clients to build relationships and guide them through the company s services
• Ensuring customers have the tools and resources needed to maximize value
• Improving onboarding processes and customer service policies
• Creating educational resources for customers
• Monitoring and renewing contracts
• Upselling and cross-selling relevant products or services
• Gathering feedback to improve offerings and sharing insights with leadership

Essential Functions:

• Deliver best-in-class customer service
• Schedule service technicians daily
• Handle inbound and outbound service calls
• Escalate unscheduled service requests as needed
• Collaborate across departments to align scheduling with business needs
• Serve as the primary contact for critical system issues
• Support technicians in meeting customer expectations
• Identify and implement customer engagement strategies
• Improve internal processes to enhance teamwork and customer success
• Conduct post-project reviews to drive continuous improvement
• Track and report on project performance
• Coordinate customer information gathering for projects
• Facilitate root cause analysis and implement best practices
• Develop and refine processes, reporting, and tools

Qualifications:

• Excellent communication and attention to detail
• Passion for serving others
• Ability to multitask and adapt in a fast-paced environment
• Strong decision-making and interpersonal skills
• Technical awareness to align resources with issues
• Self-motivated with a team-oriented mindset
• 3 5 years of customer service experience
• Commitment to personal and professional goal achievement
• Experience in a customer-first service environment