Overview
Skills
Job Details
Role: - Help Desk Analyst 3 - 731903 (100% Onsite)
Contract: Until 06/30/2024 (with possible extension)
Location: Rhodes State Office Tower, 30 E Broad St 14th Floor, Columbus, OH 43215
Description: Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems, including, but not limited to:
Experience troubleshooting Windows 10 OS and Windows 11 OS.
Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices.
Provides telephone support related to networking or connectivity issues.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Provides basic diagnosis, analysis and resolution of issues and customer(s).
Independently images and or reimages equipment in preparation for deployment.
Experience with Microsoft Intune preferred but not required.
Experience with Microsoft Windows Autopilot preferred but not required.
S.No. | Skill | Required / Desired | Amount (Years) | Acquired Experience(Years) |
1 | Experience troubleshooting Windows 10 OS and Windows 11 OS. | Required | ||
2 | Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices. | Required | ||
3 | Experience providing telephone support related to networking or connectivity issues. | Required | ||
4 | Experience Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. | Required | ||
5 | Experience providing basic diagnosis, analysis and resolution of issues and customer(s). | Required | ||
6 | Experience independently imaging and or reimaging equipment in preparation for deployment. | Required | ||
7 | Experience with Microsoft Intune | Highly desired | ||
8 | Experience with Microsoft Windows Autopilot | Highly desired |