Business Analyst

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent

Skills

Workflow
Collaboration
User Experience
Embedded Systems
Communication
Cross-functional Team
FOCUS
Business Operations
Process Optimization
Information Systems
Dashboard
Reporting
Management
Customer Relationship Management (CRM)
Usability Testing
End-user Training

Job Details

Title: Business Analyst

Location: Regional - Multiple locations across the Southern and Northeastern United States
Employment Type: Contract

Description:
* The Business Analyst will provide support for both strategic and day-to-day functions of a customer relationship management (CRM) platform.
* The role focuses on enhancing platform processes and optimizing workflows.
* This individual will collaborate with stakeholders to increase adoption and improve user experience, ensuring that CRM best practices are embedded across the organization.

Required Skills:
* Excellent written and verbal communication skills
* Proven ability to work effectively in a cross-functional team setting
* Strong focus on understanding customer needs and converting them into technical requirements
* 2-5 years of experience as a business analyst
* Deep understanding of business operations and CRM process optimization
* At least 2 years of hands-on experience with a leading CRM platform
* Bachelor s degree in business, information systems, or related field

Desired Skills:
* Familiarity with administering CRM systems, including dashboard and report management
* Experience integrating third-party applications into CRM platforms
* CRM administrator certification is a strong advantage
* Demonstrated ability to lead user testing and support user training

Compensation:
Pay Range: $51.45-$73.50 Per Hr

Benefits:
Learn more about our benefits offerings here:

EEO Statement:
Learn more about our EEO policy here

#LI-LW1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.