Research Operations Manager V

Job#: 2085196

Job Description:

***If interested in the opportunity below please email a copy of your resume to ***

Position: Research Operations Manager

Location: Fully Remote

Onsite Requirement: Remote

Long-Term Contract

Description:

As a Research Operations Manager, you will play a critical role in enabling and scaling user research practices across the organization. You will work closely with researchers, designers, product managers, and other stakeholders to streamline research processes, ensure ethical and efficient data handling, and provide the necessary tools, resources, and infrastructure to support high-quality research. Your goal is to create a seamless and effective research ecosystem that empowers teams to generate valuable user insights and drive informed decision-making.

The Main Responsibilities

• Develop and implement scalable research operations strategies, frameworks, and best practices.
• Manage participant recruitment, ensuring a diverse and representative pool while maintaining ethical and compliance standards.
• Oversee research tools, platforms, and vendor relationships, optimizing technology and processes to support research needs.
• Create and maintain a centralized research repository to facilitate knowledge sharing and ensure accessibility of insights.
• Establish and enforce data governance and privacy policies to protect participant confidentiality and comply with legal and ethical guidelines.
• Provide logistical support for research activities, including scheduling, incentives, and documentation.
• Foster a culture of research by advocating for best practices, training stakeholders, and promoting the impact of research across the organization.
• Collaborate with cross-functional teams to integrate research findings into product and business strategies.
• Establish and support a framework for UX research team metrics, enabling measurement of research impact and effectiveness.
• Continuously evaluate and improve research operational processes to enhance efficiency and effectiveness.
• What We Look for in a Candidate
• Proven experience in research operations, user research, or a related field within a fast-paced, dynamic environment.
• Strong understanding of user research methodologies, participant recruitment, and data management best practices.
• Excellent organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Familiarity with research tools, platforms, and knowledge management systems.
• Knowledge of data privacy regulations and ethical considerations in user research.
• Strong communication and collaboration skills, with the ability to work effectively across teams.
• A proactive, problem-solving mindset, with a passion for improving research efficiency and impact.
• Experience in building and scaling research operations within a growing organization is a plus.
• This role is ideal for someone who is passionate about creating an efficient, ethical, and scalable research practice that supports impactful decision-making.

The ideal candidate will be a passionate, aspiring designer seeking to work alongside other designers and researchers. This individual will have the opportunity to learn from mid and senior-level designers to grow and mature their user experience knowledge and expertise.

Other Responsibilities

• Collaborate with Product, Development, and other stakeholders to translate ideas, research findings, data, and business requirements into effective design solutions.
• Collaborate with UX Research to evaluate your concepts/designs.
• Effectively collaborate with Product and Development partners to bring experiences to life.
• Advocate for Lumens end-users throughout the entire product development lifecycle.
• Establish, document, and validate design assumptions.
• Create deliverables for the team you support (i.e., JTBD, UX scorecards, competitive evaluations, user flows, low fidelity wireframes, high fidelity mockups, prototypes, etc.) that solve real user problems and achieve the desired outcome(s).
• Work with more senior designers to document deliverables to ensure inclusive design decisions are articulated properly to Development and other stakeholders.
• Work closely with Development to understand and work around constraints.

What We Look for in a Candidate

• Bachelors Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field
• A portfolio or case study that can be used to demonstrate your experience
• You have a growing set of tactical user experience skills and an evolving understanding of visual/UI design.
• You share your work early and often and seek out constructive feedback from your manager, stakeholders, and other designers.
• You can identify pros/cons, assumptions, questions, and implications related to your designs and concepts.
• You explore different ways to solve problems and/or achieve desired outcomes.
• You understand the basic and foundational principles related to layout, typography, and visual hierarchy.
• You consider potential states (errors, successes, dead ends, etc.) in your work.
• You use existing research and data to inform your solutions.
• You challenge your teams understanding of the problem space and/or desired outcome(s).

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.