Overview
On Site
Hybrid
USD 35.00 per hour
Full Time
Skills
Customer Service
Relational Databases
MySQL
Oracle
OOD
Scripting
Python
Perl
Communication
Web Services
JDBC
ODBC
TCP/IP
Web Applications
Thread
Unix
Linux
Remote Administration
Secure Shell
SNMP
WMI
Windows PowerShell
IT Service Management
ITIL
Configuration Management Database
Big Data
Splunk
Grafana
CPU
Database Performance Tuning
Database
JavaScript
Java
Computer Networking
Computer Hardware
Root Cause Analysis
Management
Technical Support
Customer Facing
Job Details
Date Posted: 08/13/2025
Hiring Organization: Rose International
Position Number: 486974
Industry: Software
Job Title: Technical Support Engineer - Performance
Job Location: Orlando, FL, USA, 32804
Work Model: Hybrid
Work Model Details: Onsite 2x/week, typically W/Th
Shift: 1st shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Java, JavaScript, Linux, MySQL, Technical Support
Experience Desired: Java and JavaScript (2 yrs); Relational Databases (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
Education:
HS Diploma/GED Required
BS Degree preferred
Required Skills
Strong personal commitment to quality and customer service
Experience with relational databases (e.g. MySQL, Oracle)
Java experience- ability to read and understand object-oriented design principles and memory management
Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
Basic Unix/Linux experience
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Strong teammate with a high level of commitment and excellent communication skills
Desired Skills
Understanding of Web Services, JDBC, ODBC
Understanding of TCP/IP and Networking knowledge
Experience with Splunk
Working knowledge of the components in a web applications stack.
Ability to analyze Java heap dumps as well as thread dumps
Advanced Unix/Linux experience
Understanding of remote administration via SSH, SNMP, WMI, PowerShell
A fundamental understanding of ITSM, ITIL, and/or CMDB
Job Description:
In this role, you will find ways to remediate outages or enhance performance on the company platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better-formed queries.
You will review JavaScript and Java application code to point out and fix performance concerns.
You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.
Responsibilities
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the companies' Technical Support team, focusing on Performance and instance availability.
This includes being the last point of escalation within the technical support department.
The successful candidate will be able to quickly gain an understanding of the company platform.
This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486974
Industry: Software
Job Title: Technical Support Engineer - Performance
Job Location: Orlando, FL, USA, 32804
Work Model: Hybrid
Work Model Details: Onsite 2x/week, typically W/Th
Shift: 1st shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Java, JavaScript, Linux, MySQL, Technical Support
Experience Desired: Java and JavaScript (2 yrs); Relational Databases (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
Education:
HS Diploma/GED Required
BS Degree preferred
Required Skills
Strong personal commitment to quality and customer service
Experience with relational databases (e.g. MySQL, Oracle)
Java experience- ability to read and understand object-oriented design principles and memory management
Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
Basic Unix/Linux experience
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Strong teammate with a high level of commitment and excellent communication skills
Desired Skills
Understanding of Web Services, JDBC, ODBC
Understanding of TCP/IP and Networking knowledge
Experience with Splunk
Working knowledge of the components in a web applications stack.
Ability to analyze Java heap dumps as well as thread dumps
Advanced Unix/Linux experience
Understanding of remote administration via SSH, SNMP, WMI, PowerShell
A fundamental understanding of ITSM, ITIL, and/or CMDB
Job Description:
In this role, you will find ways to remediate outages or enhance performance on the company platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better-formed queries.
You will review JavaScript and Java application code to point out and fix performance concerns.
You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.
Responsibilities
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the companies' Technical Support team, focusing on Performance and instance availability.
This includes being the last point of escalation within the technical support department.
The successful candidate will be able to quickly gain an understanding of the company platform.
This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.