Repair Operations Analytics Program Manager

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare is Apple's premier Service and Support organization providing award winning technical support and product service to our global customer base. The Repair Operations Analytics Program Manager will be responsible for leading the performance management efforts for factory repair operations. Responsibilities include the creation and analysis of KPI management tools, as well as the collaboration with cross functional partners to implement anomaly mitigation solutions and continuous improvement efforts across all repair sites. A successful Program Manager is a natural leader and facilitator; is driven, organized and detail oriented; excels in data analysis; communicates with ease at all levels; proficient in executive presentations; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts; and manages through relationships and influence.You will be part of the Apple's Global Repair Operations organization and will be supporting repair factory service operations globally. You will have experience working with executive management, cross-functional partners and 3rd party vendors. You will monitor performance, build the required analytics framework and dashboards, and be at the forefront of operational performance trends and emerging fraud. You possess excellent verbal and written communication skills and are able to effectively influence multiple levels within the organization. An ability to work both independently and as part of a large cross functional team is essential.

Key Qualifications

5-7 years of industry work experience; operations experience is a plus.Strong experience in reporting, data driven insights, and ad hoc analysis.Excellent knowledge of Tableau or Power BI.Ability to report and present in a clear and concise manner to all levels.High degree of flexibility supporting multiple projects of varying complexity and priority and ability to manage competing priorities in a data-driven and results oriented manner.Excellent analytical and critical-thinking skills with consistent record of solving complex problems.Outstanding professional demeanor, resourcefulness, flexibility, and self-motivation.Ability to maintain a positive attitude in high stress/fast paced work environment.Leverage and implement best practices and tools available across Apple to improve team's productivity.Ability to work and make decisions with minimal supervision.Great teammate, reliable and dependable.

Description

Create, review and maintain reports, dashboards and other tools to identify emerging performance trends, provide recommendations and work with x-functional peers on potential mitigation opportunities and risks. Collaborate with various teams: Operations, Engineering, Finance, Channels, Business Intelligence, Global security, SDS or appropriate business owners in defining strategies to optimize repair operations. Fully understand the impact of operational changes, and demonstrate strong problem-solving skills in collaboration with regional teams, partners and the leadership team.

Education & Experience

BS or MS degree in engineering (industrial, or mechanical preferred), statistics or related field with MBA/PhD preferred.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $148,200.00 and $223,100.00, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
  
  Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.