Refresh Technician

Attention Currently hiring for Service Desk Analysts. Providence, RI & Greater Boston Area
Work Environment:
contract- 6 months (potential for extention)
pay $20-25
Job Description:
We are seeking a dedicated and skilled Service Desk Analyst to join our team.
Responsibilities:

• Serve as the first contact with customers who need technical assistance via phone or email.
• Perform troubleshooting using different diagnostic techniques.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide quick resolution and excellent customer service.
• Redirect unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services.
• Keep records of problems and their resolution through Lockton's source of record (SysAid).
• Follow up with customers to ensure issues are resolved.
• Provide feedback on processes and make recommendations for improvements.
• Maintain technical documentation, knowledge modules, and service catalog on software installation, hardware configuration, and problem troubleshooting.
• Suggest improvements to procedures.
• Improve system performance by identifying problems and recommending changes.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplish information systems and organization mission by completing related results as needed.
• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email, and computer chat.
• Document customer interactions.
• Run diagnostics to resolve customer-reported issues.
• Escalate issues to the next tier with higher difficulty.
• Install, make changes, and repair computer hardware and software.

Skills:

• Active Directory
• Windows 10/11
• ServiceNow
• Office 365

Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boston,MA.
Application Deadline
This position is anticipated to close on May 27, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.