Manager, Systems & Technology (BSA/AML and OFAC Compliance)

Overview

The Manager, Systems and Technology for the BSA/AML and OFAC Compliance team will plan, manage, and direct the Systems and Technology team to integrate, maintain, and enhance systems development and technology in support of compliance objectives. The role requires a balanced focus on optimizing system functionality and strengthening data management practices, including governance of feeds used for transaction monitoring and sanctions screening. Provide innovative thought leadership to advise, recommend and execute changes and additions to systems capabilities, business solutions, systems architecture, systems integration, process improvements, and organizational capabilities. Lead efforts to implement enhancements that improve data quality, consistency, and accessibility to enable meaningful data-driven insights. Analyze and adjust branch work quality, staff performance, and systems and data-related processes and procedures to meet business goals. Serve as subject matter expert regarding branch functions, systems, data governance and procedural implementation. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

Responsibilities

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Supervise business activities related to user acceptance testing with business stakeholders
• Resolve escalated system production, testing and implementation issues; recommend incremental system solutions to mitigate and/or prevent system outages
• Advise and make recommendations to leadership to create/improve policies, detection systems and strategic control issues
• Establish and maintain effective vendor relationships, monitor vendor performance, ensure adherence to service level agreements, and identify additional product strategies and opportunities
• Collaborate with ETS to develop, integrate, and maintain department automated systems to ensure systems run smoothly and avoid conflicts/errors
• Collaborate with other business units, ETS, Delivery Channels, Digital Labs, Lending, Savings and Membership and vendors regarding process enhancements, program changes, new services, products, and technology
• Identify and develop innovative, creative and strategic initiatives for systems/process improvements
• Oversee development, coding, testing, debugging of programs, and systems diagnostic evaluations to improve automated processes and transactions; troubleshoot systems issues and coordinate resolution
• Monitor and analyze key performance indicators; interpret results of analysis and present recommendations, alternatives and implications to management
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
• Act as business data steward for department/division responsible for business decisions related to access controls and record retention schedule, defining data specifications, implementing data procedures, and ensuring data quality across applicable business subject areas; receive guidance from department business data trustee
• Provide forward thinking expertise in current and emerging trends, technologies, and practices
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Develop and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, and/or management request
• Oversee training and development programs for staff
• Perform other duties as assigned

Qualifications

• Expert knowledge of applicable federal and state laws, rules, and regulations
• Expert knowledge of banking/financial industry trends, products, services, and automated financial systems
• Extensive progressively responsible experience leading and managing a financial systems operation, preferably in a large financial institution, including operational and regulatory risks and controls
• Significant experience in large automated systems analysis, development, testing and deployment
• Extensive experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Extensive experience supervising and leading employees
• Extensive experience working with all levels of staff, management, stakeholders, vendors
• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience in vendor management
• Expert skill developing and implementing programs in a leadership role, providing vision and strategic thinking around a full range of technical decisions and issues
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill building effective relationships through rapport, trust, diplomacy and tact
• Expert organizational, planning and time management skills
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert skill exercising initiative and using good judgment to make sound decisions
• Expert skill producing desired results and achieving goals and objectives
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert research, analytical, and problem solving skills
• Expert verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Expert skill communicating complex technical concepts to non-technical audiences
• Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Master's degree in Computer Science, Information Technology, or related field, or the equivalent combination of training, education, and experience

Desired Qualifications

• Advanced knowledge of NFCU products, services, programs, policies and procedures
• Advanced knowledge of NFCU Systems Development Life Cycle Methodology
• Experience with fraud identification and mitigation techniques
• Project Management Professional and/or ITIL Certification

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Best Companies for Latinos to Work for 2024

Computerworld Best Places to Work in IT

Forbes 2024 America's Best Large Employers

Forbes 2024 America's Best Employers for New Grads

Forbes 2024 America's Best Employers for Tech Workers

Fortune Best Workplaces for Millennials 2024

Fortune Best Workplaces for Women 2024

Fortune 100 Best Companies to Work For 2024

Military Times 2024 Best for Vets Employers

Newsweek Most Loved Workplaces

2024 PEOPLE Companies That Care

Ripplematch Recruiting Choice Award

Yello and WayUp Top 100 Internship Programs

From Fortune . 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.