Overview
On Site
USD 20.00 - 23.00 per hour
Full Time
Skills
Remote Support
Cyber Security
Remote Access
Customer Support
Project Management
Quality Assurance
Incident Management
Document Management
Dependability
Operating Systems
Systems Analysis/design
Process Improvement
Test Scripts
Problem Solving
Conflict Resolution
Documentation
Motivation
Customer Service
Information Technology
Computer Science
Computer Hardware
IT Service Management
Microsoft Office
Microsoft Outlook
Microsoft Excel
Active Directory
Identity Management
Asset Management
SaaS
Communication
Supervision
IT Security
Access Control
Management
Soft Skills
Presentations
Writing
Training
Security Clearance
Law Enforcement
Data Processing
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
DUTIES AND RESPONSIBILITIES:
Demonstrates intermediate-level proficiency in the departmental section disciplines: Cybersecurity Principles, Remote Access Processes, tools and capabilities related to customer support. Project Management, Quality Assurance, Incident Management, Document Management, Assets Management,
and Production Application Services.
Demonstrates intermediate-level job knowledge, quality, dependability, judgment, communications and initiative, with demonstrated intermediate-level proficiency in meeting design specifications of computer systems, programs and operating systems, with the following core competencies: Analysis, Design, Business Process Improvement, Data Classification, , Planning, Implementation, Test Script Development, Monitoring/Controls, Troubleshooting/Problem Solving, Documentation, and Service Motivation
Education and Experience:
Five (5) years of technical and professional experience in information technology in the assigned subject matter tasks that includes customer service experience or training; or an Associate's degree in information technology, computer science, computer technology, or related field and three (3) years of experience as described above; or a Bachelor's degree and one (1) year of experience as described above; or an equivalent combination of education, training, and/or experience.
Licenses and/or Certificates:
Florida Driver's License or Florida Commercial Driver's License and endorsement, if any.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Candidate to demonstrate competence and/or possess certifications in one or more specific IT functions.
Other knowledge, skills, abilities, and credentials required for a specific position.
Knowledge, Skills, and Abilities:
Experience troubleshooting desktop hardware and software issues in an Enterprise environment.
Experience in technical services and support position.
Experience with supporting Office 365 and MS Office Suite applications (Outlook, Word, Excel)
Familiarity of Active Directory Concepts for user account management
Familiarity with IT ticketing systems, asset management, and SaaS administration
Experience balancing multiple priorities in a fast-moving environment.
Excellent interpersonal, verbal, and written communication skills.
Ability to take direction and accept supervision.
Strong knowledge of IT security, access control, and best practices.
Skill in managing personal daily activities and minor projects for self;
Skill in the application of theory in resolving minor problems;
Skill in applying new technologies, soft skills, and procedures;
Ability to prepare and deliver effective section-level presentations at various levels;
Ability to use diplomacy in dealing with difficult customers and delivery of services;
Ability to communicate effectively, both verbally and in writing, with peers and others;
Ability to communicate with tact, patience, and courtesy at all levels of the organization;
Ability to assist lower level personnel with training of new technologies;
Ability to establish and maintain effective work relationships, both inside and outside of the work section;
Ability to self-develop relevant job-related skill(s) for current role;
Ability to obtain a Security Clearance from the Florida Department of Law Enforcement
WORKING CONDITIONS:
The physical conditions that apply to the Worker in this job are described as follows:
The worker is not substantially exposed to adverse environment conditions: job likely consists of typical office work or administrative work.
The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperamental changes (i.e. warehouses, covered loading docks, garages, etc).
MATERIALS AND EQUIPMENT:
Data processing equipment
Headset
Office equipment (desk, chair, phone, etc.)
Office machines (copier, facsimile, calculator, cash register, etc.)
Office supplies (pens, staplers, pencils, etc.)
Machines, tools, equipment, electronic devices, software, etc. used by position:
PC equipment (monitor, keyboard, printer, etc.)
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Jul 8, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
DUTIES AND RESPONSIBILITIES:
Demonstrates intermediate-level proficiency in the departmental section disciplines: Cybersecurity Principles, Remote Access Processes, tools and capabilities related to customer support. Project Management, Quality Assurance, Incident Management, Document Management, Assets Management,
and Production Application Services.
Demonstrates intermediate-level job knowledge, quality, dependability, judgment, communications and initiative, with demonstrated intermediate-level proficiency in meeting design specifications of computer systems, programs and operating systems, with the following core competencies: Analysis, Design, Business Process Improvement, Data Classification, , Planning, Implementation, Test Script Development, Monitoring/Controls, Troubleshooting/Problem Solving, Documentation, and Service Motivation
Education and Experience:
Five (5) years of technical and professional experience in information technology in the assigned subject matter tasks that includes customer service experience or training; or an Associate's degree in information technology, computer science, computer technology, or related field and three (3) years of experience as described above; or a Bachelor's degree and one (1) year of experience as described above; or an equivalent combination of education, training, and/or experience.
Licenses and/or Certificates:
Florida Driver's License or Florida Commercial Driver's License and endorsement, if any.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Candidate to demonstrate competence and/or possess certifications in one or more specific IT functions.
Other knowledge, skills, abilities, and credentials required for a specific position.
Knowledge, Skills, and Abilities:
Experience troubleshooting desktop hardware and software issues in an Enterprise environment.
Experience in technical services and support position.
Experience with supporting Office 365 and MS Office Suite applications (Outlook, Word, Excel)
Familiarity of Active Directory Concepts for user account management
Familiarity with IT ticketing systems, asset management, and SaaS administration
Experience balancing multiple priorities in a fast-moving environment.
Excellent interpersonal, verbal, and written communication skills.
Ability to take direction and accept supervision.
Strong knowledge of IT security, access control, and best practices.
Skill in managing personal daily activities and minor projects for self;
Skill in the application of theory in resolving minor problems;
Skill in applying new technologies, soft skills, and procedures;
Ability to prepare and deliver effective section-level presentations at various levels;
Ability to use diplomacy in dealing with difficult customers and delivery of services;
Ability to communicate effectively, both verbally and in writing, with peers and others;
Ability to communicate with tact, patience, and courtesy at all levels of the organization;
Ability to assist lower level personnel with training of new technologies;
Ability to establish and maintain effective work relationships, both inside and outside of the work section;
Ability to self-develop relevant job-related skill(s) for current role;
Ability to obtain a Security Clearance from the Florida Department of Law Enforcement
WORKING CONDITIONS:
The physical conditions that apply to the Worker in this job are described as follows:
The worker is not substantially exposed to adverse environment conditions: job likely consists of typical office work or administrative work.
The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperamental changes (i.e. warehouses, covered loading docks, garages, etc).
MATERIALS AND EQUIPMENT:
Data processing equipment
Headset
Office equipment (desk, chair, phone, etc.)
Office machines (copier, facsimile, calculator, cash register, etc.)
Office supplies (pens, staplers, pencils, etc.)
Machines, tools, equipment, electronic devices, software, etc. used by position:
PC equipment (monitor, keyboard, printer, etc.)
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Jul 8, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.