Overview
Skills
Job Details
We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth.
We are seeking an experienced and outstanding Senior BMC Helix Consultant for one of our esteemed clients.
Job Title: Senior BMC Helix Consultant
Type of hire: 6+ Months
Location: Houston, TX (Hybrid)
Job Description:
We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions. This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace, Business Workflows, Innovation Studio, ITSM, and Remedy AR System. This is a key role in enhancing our service management capabilities, supporting integrations, and ensuring the stability and performance of our BMC Helix environment.
Responsibilities:
- Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.
- Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.
- Lead architecture, configuration, and deployment of BMC Helix solutions.
- Design and implement integrations with enterprise systems (e.g., identity management, service desks).
- Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).
- Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.
- Develop custom utilities and enhancements to extend BMC Helix capabilities.
- Provide mentorship and knowledge transfer to internal teams.
- Participate in beta testing, early access programs, and community engagement initiatives.
Qualifications:
Experience:
o 3+ years of BMC Helix/Remedy development experience.
o 5+ years of hands-on experience with BMC Remedy/Helix platforms.
o Proven track record in enterprise ITSM implementations and integrations.
o Helix Digital Workplace Advanced 20.x and greater.
o Helix Digital Workplace Catalog 19.x and greater.
o Helix ITSM 19.x (Professional) and greater.
Technical Skills:
o Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.
o Experience with BMC Digital Workplace and Business Workflows.
o Proficiency in troubleshooting across application, database, and infrastructure layers.
Other:
o Strong understanding of ITIL processes and service management best practices.
o Excellent communication, documentation, and stakeholder engagement skills.
o Ability to work well within a team.
Preferred
o Experience with BMC Innovation Studio.
o Familiarity with BMC Remedy ITSM integrations.
o REST API Experience is a big plus.
NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.