Overview
Full Time
Skills
Information Security
System On A Chip
Remote Support
Mentorship
IPS
Service Level
SLA
Cisco PIX
ASA
Migration
IronPort
ISE
Writing
KPI
Security Controls
Customer Facing
Problem Management
Encryption
SIEM
Nessus
Incident Management
Recovery
Network
Intrusion Detection
Change Management
Customer Satisfaction
Statistics
Line Management
Process Improvement
Computer Networking
Management
Swift
Problem Solving
Knowledge Base
Multitasking
Communication
Firewall
IDS
Web Content
Cisco
CheckPoint
Fortinet
Snort
ArcSight
Cloud Computing
Amazon Web Services
Google Cloud
Google Cloud Platform
Regulatory Compliance
HIPAA
Payment Card Industry
Sarbanes-Oxley
Microsoft Office
Technical Support
Security Operations
Analytical Skill
Effective Communication
Customer Service
Service Level Management
Cisco Certifications
SEC
Microsoft Azure
TCP/IP
MPLS
Border Gateway Protocol
OSPF
EIGRP
QoS
TACACS
Job Details
Overview:
Responsibilities:
Job Description Summary:
Job Description:
Overview: The CompuCom SOC provides managed security services for Global clients and manages their security operations. The team is responsible for 24X7 telephone and remote support, specialized support for security compliance users, and works with the CompuCom clients on security issues. This role will act as a mentor for the team's junior members and a center of knowledge, leveraging upon the years of experienced gained in this field deploying and supporting Firewalls, IDS/IPS, Content Filters, and SIEM tools. Responsibilities: Meet service level agreements (SLA's) regarding response time and customer notifications Proficiency in Cisco ASA, FMC/FTD, experience is mandatory including projects implementation, migration on Cisco security suite including AMP, Umbrella, ISE and IronPort. CISCO ISE/FTD/FMC Change administration, writing and implementing client sponsored or required changes Assist with and define, both team and service key performance indicators (KPI's) Work with clients and tools vendors to address all security related issues Coordinate security investigations based on internal processes and procedures Assist customers or facilitate the implementation of protective and mitigating security controls as required Perform manage, add, change, delete operations within the security tools Handles the fulfillment of all security requests and calls from the user Drives resolution as it relates to customer facing incidents and change management Provides central contact point for implementation, architecture and problem management for managed security applications (Firewall, IDS, Encryption, SIEM, EIQ, Web filtering) Scan system devices for vulnerabilities according to compliance policies - Nessus Initiate security incident response including tracking and recovery actions Analyze and validate the network and hosts based on Intrusion Detection System events Service and Change management knowledge and understanding a must Recommends changes or policies to increase department effectiveness and customer satisfaction Monitors SLAs for responsiveness and coverage. Provide regular reports and statistics for service line management Participate in an on-call rotation Provide oversight and guidance to junior team members as it relates to the Security realm Document and create process improvements as needed when gaps are/have been identified Participate in an on-call rotation to provide emergency support. Qualifications: Knowledge and Skill Required: 8-10 years of experience actively deploying and managing security and networking devices Experience in managing Customer Service and client expectations Ability to complete swift problem resolution, including troubleshooting Analytical approach for solving tasks as well as Ability to repeat procedures Familiarity with existing knowledge base to scan for possible solutions to problems Ability to multi-task with different types of problems Solid written & verbal communication Knowledge of security tools like firewalls, IDS's, Web content filtering and content filtering solution. E.g. Cisco, Checkpoint, FortiGate, Snort , EIQ Securevue, ArcSight Knowledge of Cloud providers like Azure, AWS and Google Cloud Platform Knowledge of compliance standards such as NIST HIPAA, PCI, SOX, Etc... Knowledge of Microsoft Office Suite products Ability to coordinate resources to resolve problems Demonstrated high level of Technical Support experience and knowledge required for all services provided by the Security Operations Center Strong analytical skills balanced with effective communication and excellent customer service skills Excellent and demonstrated knowledge of IT processes and procedures, specifically Incident, Problem, Change and Service Level Management At least two (2) industry certification. CCIE Security, CCNP Sec , CCSA, PCNSE, NSE4, Azure Security Associate etc. Detailed knowledge and extensive experience working and troubleshooting TCP/IP, MPLS, BGP, OSPF, EIGRP, IS-IS, VXLAN, QoS, AAA, TACACS
Qualifications:
Interpersonal Savvy
Responsibilities:
Job Description Summary:
Job Description:
Overview: The CompuCom SOC provides managed security services for Global clients and manages their security operations. The team is responsible for 24X7 telephone and remote support, specialized support for security compliance users, and works with the CompuCom clients on security issues. This role will act as a mentor for the team's junior members and a center of knowledge, leveraging upon the years of experienced gained in this field deploying and supporting Firewalls, IDS/IPS, Content Filters, and SIEM tools. Responsibilities: Meet service level agreements (SLA's) regarding response time and customer notifications Proficiency in Cisco ASA, FMC/FTD, experience is mandatory including projects implementation, migration on Cisco security suite including AMP, Umbrella, ISE and IronPort. CISCO ISE/FTD/FMC Change administration, writing and implementing client sponsored or required changes Assist with and define, both team and service key performance indicators (KPI's) Work with clients and tools vendors to address all security related issues Coordinate security investigations based on internal processes and procedures Assist customers or facilitate the implementation of protective and mitigating security controls as required Perform manage, add, change, delete operations within the security tools Handles the fulfillment of all security requests and calls from the user Drives resolution as it relates to customer facing incidents and change management Provides central contact point for implementation, architecture and problem management for managed security applications (Firewall, IDS, Encryption, SIEM, EIQ, Web filtering) Scan system devices for vulnerabilities according to compliance policies - Nessus Initiate security incident response including tracking and recovery actions Analyze and validate the network and hosts based on Intrusion Detection System events Service and Change management knowledge and understanding a must Recommends changes or policies to increase department effectiveness and customer satisfaction Monitors SLAs for responsiveness and coverage. Provide regular reports and statistics for service line management Participate in an on-call rotation Provide oversight and guidance to junior team members as it relates to the Security realm Document and create process improvements as needed when gaps are/have been identified Participate in an on-call rotation to provide emergency support. Qualifications: Knowledge and Skill Required: 8-10 years of experience actively deploying and managing security and networking devices Experience in managing Customer Service and client expectations Ability to complete swift problem resolution, including troubleshooting Analytical approach for solving tasks as well as Ability to repeat procedures Familiarity with existing knowledge base to scan for possible solutions to problems Ability to multi-task with different types of problems Solid written & verbal communication Knowledge of security tools like firewalls, IDS's, Web content filtering and content filtering solution. E.g. Cisco, Checkpoint, FortiGate, Snort , EIQ Securevue, ArcSight Knowledge of Cloud providers like Azure, AWS and Google Cloud Platform Knowledge of compliance standards such as NIST HIPAA, PCI, SOX, Etc... Knowledge of Microsoft Office Suite products Ability to coordinate resources to resolve problems Demonstrated high level of Technical Support experience and knowledge required for all services provided by the Security Operations Center Strong analytical skills balanced with effective communication and excellent customer service skills Excellent and demonstrated knowledge of IT processes and procedures, specifically Incident, Problem, Change and Service Level Management At least two (2) industry certification. CCIE Security, CCNP Sec , CCSA, PCNSE, NSE4, Azure Security Associate etc. Detailed knowledge and extensive experience working and troubleshooting TCP/IP, MPLS, BGP, OSPF, EIGRP, IS-IS, VXLAN, QoS, AAA, TACACS
Qualifications:
Interpersonal Savvy
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