Sr. Product Manager- Operations

The Product Manager- Operations, is responsible for managing the product direction for rollout of software technology to a full retail store, including the evolution of support processes, providing operational support, meeting compliance requirements, and enabling rollout automation. The Product Manager leads product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and business requirements, and ensuring revenue and customer satisfaction goals are met. The Product Manager s job also includes ensuring that the product supports the company s overall strategy and goals.

Additional experience:

• Experience leading automated rollouts for software, and instilling successful support processes
• Experience in retail industry is preferred

Key Responsibilities

Manage all technical aspects of product through product lifecycle, including rollout and support

Work directly and indirectly with business stakeholders, vendors and third parties to ensure execution of smooth rollouts and implementing best practices to optimize efficiency

Create, maintain and communicate product catalog and technology roadmaps, including near-term delivery, to engage stakeholders across the organization

Identify, measure and improve key product catalog metrics to enhance the rollout experience for retail stores, and create a compelling, relevant product vision using web metrics, customer insights,?feedback, research and internal operational metrics

Elicit, define and analyze medium to complex requirements in various formats ensuring they are testable, measurable and traceable

Set criteria for minimum viable product to increase the speed/frequency with which enhancements and new capabilities are delivered

Lead the appropriate teams to refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications)

Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions)

Identify and estimate anticipated work efforts based on priority using requirement work plans, and sprint planning

Collaborate with cross-functional team to develop, implement and optimize support processes and best practices

Define and resolve dependencies, issues and risks and identify impacted areas through team collaboration

Break down a medium to complex vision into smaller projects, initiatives or features

Communicate to business stakeholders, product teams and divisions production health for the NGPOS product