- Deploy and configure Copilot across Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, and Teams).
- Ensure licensing, data readiness, and user eligibility for Copilot activation.
- Customize Copilot behavior using prompt engineering and semantic indexing.
- Manage Copilot usage policies, privacy controls, and compliance boundaries.
- Monitor Copilot adoption, usage patterns, and productivity impact.
- Design and deploy custom Copilot agents using Copilot Studio.
- Monitor agent performance, usage analytics, and user feedback.
- Collaborate with business units to translate needs into agent functionality.
- Maintain documentation and version control for all deployed agents.
- Ensure Copilot Studio agents comply with security and regulatory standards.
- Build dashboards using Power BI to track Copilot usage, adoption, and ROI.
- Leverage Microsoft 365 Admin Center for readiness reports and service health.
- Use Viva Insights and the Copilot Dashboard for productivity metrics and behavioral trends.
- Monitor audit logs via Microsoft Purview for prompt activity and risk detection.
- Analyze Power Platform metrics for agent consumption and flow performance.
- Create executive-level reports summarizing Copilot impact across departments.
- Automate reporting workflows using Power Automate and Graph API.
- Define governance frameworks for Teams, SharePoint, OneDrive, and Exchange mailbox policies.
- Establish naming conventions, lifecycle rules, and provisioning standards.
- Act as a technical liaison between IT, business units, and executive leadership.
- Conduct workshops, training sessions, and adoption campaigns for end users.
- Optimize licensing, storage, and resource utilization.
- Monitor service health, performance, and user experience across M365 workloads.
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