Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - 12
25% Travel
Skills
ServiceNow
Job Details
Job Title: Program Manager ServiceNow Implementation
Location: Hybrid (Oakland, CA)
Exp: 10+
A senior-level Program Manager with deep hands-on ServiceNow implementation experience.
Key Responsibilities
- Lead the planning, execution, and governance of ServiceNow implementation programs.
- Partner with business units, IT, and vendor teams to define requirements and program scope.
- Oversee multiple projects under the ServiceNow portfolio, ensuring on-time, on-budget delivery.
- Develop and manage program roadmaps, timelines, and milestones.
- Drive alignment of ServiceNow workflows with enterprise asset management, ITSM, HR, and other business processes.
- Establish program governance, reporting, and risk management practices.
- Collaborate with offshore and cross-functional teams for development, testing, and deployment.
- Provide regular updates and executive-level reporting on program status, risks, and performance.
- Identify opportunities for process improvements and implement best practices for ServiceNow adoption.
Qualifications
- Bachelor's degree in Information Technology, Business, or related field (Master's preferred).
- 8+ years of program/project management experience, preferably in large enterprises.
- Proven track record leading ServiceNow implementation programs (ITSM, ITOM, HRSD, or similar modules).
- Strong understanding of ServiceNow architecture, integrations, and workflows.
- Experience managing vendors, offshore development teams, and cross-functional stakeholders.
- Proficiency with program management tools (MS Project, Clarity, Jira, etc.).
- Excellent communication, leadership, and stakeholder management skills.
Ideal Candidate
- Strong leader who can partner across business and IT functions.
- Skilled at driving governance, risk management, and reporting at the program level.
- Comfortable working in a hybrid environment with distributed teams.
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