Overview
On Site
USD 18.00 - 23.00 per hour
Full Time
Skills
A+
Remote Support
IT service management
Help desk
Customer service
Tier 1
Service desk
Issue tracking
Software Support
TCP/IP
Organizational skills
Management
Printers
Analytical skill
Voicemail
Webforms
SLA
Exceed
Computer hardware
Microsoft Windows
Microsoft
Computer networking
Communication
CompTIA
DICE
Job Details
Desktop Support Technician
Hybrid / Onsite (2x per week)
Hours: 8-5p
Location: Charlotte, NC
$18-$23/hour
This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be configuring, setting up, monitoring, troubleshooting computers, phone systems, printers, AD logins and email accounts. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
Responsibilities:
Qualifications:
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Hybrid / Onsite (2x per week)
Hours: 8-5p
Location: Charlotte, NC
$18-$23/hour
This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be configuring, setting up, monitoring, troubleshooting computers, phone systems, printers, AD logins and email accounts. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
Responsibilities:
- Handle Tier 1 service desk tickets through Phone, voicemail, and webform ticketing system.
- Manage SLA of all tickets to meet and exceed user expectations for timely service and resolution.
- Create user and service accounts and configure hardware as part of the employee setup process
- Follow up on all tickets in a timely manner and pursues issues through to resolution
- Work with external customers for hardware and software support
- Provide excellent customer service
- Strong analytical ability to troubleshoot complex problems
Qualifications:
- 2-3 years' experience working in a Windows based desktop support environment.
- An Associate's degree or Bachelor's degree, or equivalent work experience
- Solid Microsoft environment knowledge
- Solid understanding of TCP/IP and networking principles
- Strong interpersonal skills and organizational skills
- Excellent written and oral communication skills
- CompTIA A+ Certification
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#Dice