Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - of exten(s)ion
Skills
Microsoft CE CRM Developer
Job Details
Microsoft CRM Developer - Immediate placement
This is a very urgent requirement with immediate placement, please apply for immediate consideration.
No Corp-to-Corp candidates - only W2 or 1099 candidates.
Job Title: Microsoft CRM Developer
Location: Middletown, Pennsylvania
Interview: Phone/In-Person
Duration: Long Term
Required Skills:
- Experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
- Strong knowledge of Contact Center applications (e.g., Telephony & IVR-based solutions), self-service web portals, and native mobile applications.
- Adv. knowledge of Dynamics 365 CE functionalities and successful delivery of 2+ Dynamics CE implementations for high-volume contact centers.
- Experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, etc.
- Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
Job Description:
- Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
- Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
- Work with technical teams to ensure customizations and integrations are aligned with functional needs.
- Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, etc., for Omnichannel features.
Thanks
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