SAP ISU CRM Consultant

  • San Antonio, TX
  • Posted 3 days ago | Updated 3 days ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 1 Year(s)

Skills

Customer Relationship Management (CRM)
Billing
Communication
Middleware
Modeling
Partner Relationship Management
Customer Engagement
Customer Facing
Debugging
FICA
ISU
Management
Replication
Root Cause Analysis
SAP ABAP
SAP IS-U
Specification Gathering
UI

Job Details

Title: SAP ISU CRM Consultant

Location: San Antonio, TX

10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.

Experience in at least 2 end-to-end implementations and AMS support engagements.

Functional & Technical Expertise

Customer Interaction Center (CIC), Interaction Records, Case Management

Move-In/Move-Out, Disconnection/Reconnection, Service Orders

Activity Management, Business Partner Management, Product Modeling

CRM ISU integration via middleware (data replication, contract sync, device data)

Seamless touchpoints with Billing, FICA and Device Management.

ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components.

Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.

Experience in preparing Functional Specs & Business Design Documents.

Incident resolution across CRM and IS-U modules.

Root cause analysis for middleware failures, UI exceptions, and service process gaps.

Handling service requests, change tickets, and functional enhancements.

Strong communication and Customer facing skills.

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