Salesforce Business Analyst

Overview

Remote
$55 - $60
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

salesforce
Business Analyst
Service Cloud
ETL
Certifications
Agile

Job Details

Job Title: Salesforce Business Analyst Service Cloud & Data Migration

Location: Remote
Type: C2c
Experience: 9+ Years

Position Overview

We are seeking an experienced Salesforce Business Analyst with deep expertise in Service Cloud and data migration to Salesforce. The ideal candidate will work closely with business and technical teams to gather requirements, optimize customer service processes, and lead data migration initiatives to ensure a seamless Salesforce experience.

Key Responsibilities

<>Business Analysis & Stakeholder Engagement</>

  • Partner with business teams to gather, analyze, and document requirements related to customer service and support operations.

  • Translate business needs into functional specifications for Service Cloud features and workflows.

  • Conduct workshops, interviews, and process mapping sessions to identify gaps and process improvement opportunities.

<>Service Cloud Administration</>

  • Configure and maintain core Service Cloud capabilities, including Case Management, Knowledge Base, Omni-Channel Routing, and Service Console.

  • Build and enhance automations using Flows, Assignment Rules, and Macros to improve agent productivity.

  • Ensure accurate configuration of Entitlements, Milestones, and SLA tracking.

<>Data Migration & Integration</>

  • Lead or support data migration projects from legacy CRM systems to Salesforce.

  • Perform data mapping, cleansing, validation, and reconciliation to ensure data integrity.

  • Collaborate with technical teams to define migration strategies and support integration with external systems using APIs or middleware tools.

<>Testing & Deployment</>

  • Develop and execute test cases to validate Service Cloud configurations and migrated data.

  • Support UAT (User Acceptance Testing) and deployment activities to ensure solutions meet business needs.

<>Training & Support</>

  • Create training materials and provide end-user and support team training.

  • Act as a liaison between business stakeholders and technical teams for ongoing support and enhancements.

Required Qualifications

  • Minimum 9 years of total experience with at least 3+ years as a Salesforce Business Analyst focusing on Service Cloud.

  • Proven track record of managing and executing data migration initiatives to Salesforce.

  • Strong understanding of customer service operations, CRM best practices, and Service Cloud functionality.

  • Proficiency in Salesforce Data Loader, Workbench, or third-party ETL tools.

  • Excellent communication, documentation, and stakeholder management skills.

Preferred Skills

  • Salesforce Certifications such as:

    • Salesforce Administrator

    • Service Cloud Consultant

    • Salesforce Business Analyst

  • Experience with Omni-Channel, Live Agent, and Knowledge Management.

  • Familiarity with Agile methodologies and tools like Jira or Azure DevOps.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Rivago infotech inc