NOC Technician (NOC Analyst)

Job Title: NOC Technician (NOC Analyst)

Locations: Dallas, TX

Duration: 4+ Months (Possibilities of Extension)

Note:

Flexibility to work a variety of shifts (12 hours per shift) is required.

May require weekend/over-night shifts

Additional shift coverages may be asked to cover TSOC activities.

Job Description:

• The Network Operations Center (NOC) Analyst will be responsible for monitoring large computer networks and servers farms for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the systems, communicate with Operations teams and track problems through to resolution.
• The NOC engineer will lead the effort for notifications (e-mail, text, and phone), cross functional team triage sessions, status to Senior Leadership teams and communications to internal/external stakeholders during production incidents. Responsible for 24x7 monitoring of systems performance and communicates any problems to team and management.
• Recommends and performs operational enhancements, including but not limited to: process improvement, documentation updates, monitoring enhancements and communications to leadership on production incidents.

What you'll do:

• Assist with maintaining NOC operational, escalation, and notification documentation.
• Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
• Documents steps taken during the Incident to resolve the issue and communicates them to the incident team
• Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
• Timely and accurately create and update Incident Tickets using ticketing system.
• Ensures all work is done completely and correctly, including all logs and preventative maintenance.
• Monitors overall system, server and application performance. Notes and records anomalies, and recommends enhancement to improve performance.
• Identify any trending in current monitoring system and recommend changes or improvements.
• Recommends changes and enhancements that improve efficiency of operation.
• Thoroughly communicates shift review to oncoming shift.
• Maintains all logs, records, and reports relative to shift operations.
• Perform scheduled maintenance activities.
• Performs Network password reset requests.

What you'll need:

• Associate's Degree in Computer Science or related technical school education.
• Equivalent experience will be considered in lieu of degree.
• 2-4 years related experience in a computer/network operations environment

General Skills:

• Adapts well to rapidly changing environment.
• Possesses excellent communication skills.
• Ability to multitask, attention to detail, organizational and time management skills.
• Works independently as a member of a team and leads by example.
• Works closely with IT personnel regarding operations issues.

Thanks & Regards.