AWS Technical Lead- Integrated Service Delivery

Technical leadership with strong Linux, Windows Active Directory and AWS Cloud background experiences.

The Integrated Service Delivery (ISD) Tech Lead works closely with the ISD team, ISD Manager, and Tier 2 Managed Services Lead, to oversee the technical activities and workloads of their team, facilitate meetings with the customer and team in the absence of the ISD manager, and ensure that support services satisfy consumer requests.

Primary Responsibilities:

• Overseeing the technical aspects of the ISD tech, including troubleshooting, making design and architectural decisions, and supervising system modifications.
• Providing direction and mentorship in tech support and service delivery.
• Managing and facilitating meetings.
• Ensure that teams are improving technical skillsets by using information gathered at customer and standup meetings to target areas that need improvement.
• Supporting and identifying customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Provide guidance and stewardship in Agile and DevOps practices that maximize flow
• Contribute to a culture of continuous improvement by establishing and participating in feedback loops
• Become a subject matter expert with Hybrid Cloud and Enterprise Shared Service offerings
• Develop strong relationships and partnerships with the other ISD teams and client customers.

Basic Qualifications:

• BS degree and 12+ years of prior relevant experience or master s with 10+ years of prior relevant experience. Experience may be substituted in lieu of degree.
• Proven experience in cloud engineering or a related role.
• Certification in cloud platforms such as Azure, AWS, or Google Cloud Platform is preferred.
• Knowledge of the Software Delivery Life Cycle (SDLC).
• Build Tools: Jenkins, GitLab, GitHub
• Configuration Management tools: Ansible, Terraform, Git.

Preferred Qualifications:

• Python
• Linux and Windows OS
• Proven ability to work with challenging customers
• Experience with IaC and DevOps tools: Terraform, GitHub, Jenkins, JFROG.
• Experience and understanding of automating manual processes.
• Agile-based knowledge and skill, including experience with Scrum Ceremonies and work management tools (e.g., (JIRA, Confluence).

Required Clearance

• Ability to obtain a Public Trust clearance