Overview
Skills
Job Details
Position: ServiceNow Developer
Contract: W2 Only
Responsibilities
Design, develop, configure, and customize ServiceNow applications and modules based on business requirements.
Collaborate with stakeholders, business analysts, and process owners to gather requirements and translate them into technical solutions.
Build and maintain workflows, business rules, client scripts, UI policies, and integrations.
Implement ServiceNow modules such as Incident, Problem, Change, Asset, CMDB, and Service Catalog.
Develop custom applications, dashboards, and reports in ServiceNow.
Integrate ServiceNow with external systems using REST, SOAP, and other APIs.
Ensure adherence to ServiceNow best practices, coding standards, and security guidelines.
Perform unit testing, debugging, and defect resolution for ServiceNow applications.
Support upgrades, patches, and migration activities in ServiceNow environments.
Document technical designs, solutions, and configurations for knowledge sharing.
Required Skills
10+ years of hands-on experience as a ServiceNow Developer.
Strong expertise in ServiceNow development including scripting (JavaScript, Glide API).
Experience with ServiceNow modules: ITSM, CMDB, Incident, Problem, Change, and Service Catalog.
Proficiency in creating workflows, UI actions, UI pages, and custom applications.
Hands-on experience with integrations (REST, SOAP, LDAP, Single Sign-On, OAuth).
Strong understanding of relational databases, SQL, and data modeling in ServiceNow.
Experience with ServiceNow reporting, dashboards, and Performance Analytics.
Knowledge of ITIL processes and best practices.
Familiarity with version control (Git) and CI/CD practices for ServiceNow development.
ServiceNow Certified System Administrator (CSA) certification.
Nice-to-Have
Experience with advanced modules such as HRSD, ITOM, ITBM, CSM, or SecOps.
ServiceNow Certified Application Developer (CAD) or Implementation Specialist certifications.
Exposure to Service Portal development and AngularJS.
Knowledge of ServiceNow Flow Designer and IntegrationHub.
Familiarity with Agile/Scrum development methodologies.
Experience with cloud platforms (AWS, Azure, Google Cloud Platform) and enterprise integrations.
Soft Skills
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and collaboration abilities across technical and non-technical teams.
Ability to work independently while managing multiple tasks and deadlines.
Proactive, adaptable, and committed to delivering high-quality solutions.
Passion for learning new ServiceNow features and expanding platform expertise.