Desktop Support/Field Engineer

Desktop Support and Field Engineer

Brooklyn, NY 11220

Monday- Friday; 9-5

IT Services and Support is needed to support ongoing IT, network, and site security technology and infrastructure. This role will maintain service quality, meet agency performance standards, and support ongoing mission-critical operations.

The following services will be provided through this role:

Site tech-support:

• Any issues and concerns are currently addressed within 24 hrs.

Field Operations:

• Break Fix (laptops, printers, badging solutions, etc)
• Field Ops Support
• Asset and Inventory Management
• Hardware Support and Maintenance (imaging and updates)
• All customer requests and incident response
• VMS Management
• Hardware Logistics from site-to-site support.

Logistics Support:

• Technology procurement

Scope of Services

• The Desktop Support and Field Engineer will provide hands-on technical support for desktops, laptops, mobile devices, and peripheral equipment across both office and field environments.
• This hybrid role combines traditional desktop support with field engineering, requiring strong troubleshooting skills, the ability to work independently, and a customer-service mindset.
• The ideal candidate is adaptable, solution-oriented, and thrives in dynamic environments.

Support HERRC Field Operations:

• Provide IT Desktop support services to HERC Sites
• Break Fix (laptops, printers, badging solutions, etc)
• Field Ops Support
• Asset and Inventory Management
• Hardware Support and Maintenance (imaging and updates)
• All customer requests and incident response
• VMS Management
• Equipment maintenance
• Asset Inventory and warehouse support
• Pickup and delivery of hardware

MANDATORY SKILLS/EXPERIENCE

• 8 years of work experience providing IT and Desktop Support
• Proficiency with MS Windows OS, Office 365, and standard business applications.
• Experience with Active Directory, endpoint management, and ticketing systems.
• Ability to lift and transport equipment (up to 50 lbs) and work in varied field environments.
• Valid driver s license and willingness to travel to remote or emergency sites as needed.

DESIRABLE SKILLS/EXPERIENCE:

• Strong diagnostic and problem-solving skills.
• Excellent interpersonal and communication skills.
• Able to prioritize tasks and manage multiple assignments.

Skills:

• Hardware Support
• Asset Management
• Field Ops Support
• Imaging
• Equipment Maintenance