Desktop Support Specialist (Contract)

About the Role

We are seeking a Desktop Support Specialist to provide hands-on technical support for end users across a fast-paced, multi-site environment. This role focuses on workstation setup, troubleshooting, user assistance, and maintaining reliable access to critical systems and networks. 

Responsibilities

• Provide on-site and remote support for desktops, laptops, mobile devices, and peripheral equipment.

• Install, configure, and troubleshoot operating systems, software applications, and user profiles.

• Support network connectivity, printers, VoIP phones, and common office technology.

• Assist with onboarding and offboarding (accounts, access, hardware setup).

• Track, document, and resolve tickets while meeting defined service expectations.

• Maintain hardware inventory, asset records, and device lifecycle processes.

• Perform routine maintenance: patching, imaging, updates, backups, and security hygiene tasks.

• Escalate complex issues to senior team members or infrastructure teams when needed.

Requirements

• 2–4+ years of experience in desktop or IT support roles.

• Strong knowledge of Windows or macOS environments, user account management, and common productivity tools.

• Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN).

• Experience with ticketing systems and remote-support tools.

• Ability to diagnose hardware/software issues and provide clear user guidance.

• Strong communication, professionalism, and customer service.

• Nice to have: exposure to MDM/endpoint tools, Office 365, imaging platforms, or basic scripting.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.