Overview
Skills
Job Details
About the Client
HRP's client, one of India's top 10 IT companies by market capitalization (Forbes 2024), provides innovative IT services across various industries. The company fosters professional growth with dynamic projects and a collaborative work culture. Employees enjoy benefits like paid leaves, medical insurance, and continuous learning opportunities
Exciting opportunity for a Customer Service Documentation Developer EV Specific
Job Title: Customer Service Documentation Developer EV Specific
Location: Woodridge, Illinois
Duration: Contract
Job Summary:
We are seeking an experienced Information Developer/Technical Writer to create and manage high-quality customer service documentation for electric vehicle (EV) applications, specifically in the bus and truck domain. The ideal candidate will have a strong background in electrical engineering, with hands-on experience in EV systems, technical writing, and documentation tools.
Key Responsibilities:
- Develop, update, and maintain customer service documentation for EV components and systems.
- Collaborate with cross-functional teams (PLM, R&D, Product Teams) to gather technical data and ensure timely publication aligned with product releases.
- Interpret and document electrical wiring harnesses and schematics (Capital Logic 2207).
- Understand and document high-voltage zones and EV safety standards (including SAE and emissions standards).
- Create content in DITA XML using PTC Arbortext Editor; manage documentation lifecycle in PTC Windchill.
- Utilize PTC Creo View, Teamcenter, and Unigraphics to analyze and incorporate graphics and layout illustrations.
- Apply Agile methodologies and Agile writing principles in daily tasks.
- Work closely with service tool developers and understand special EV tools for accurate documentation.
- Continuously enhance content quality and usability of service manuals and technical publications.
- Provide automation solutions within Arbortext as per customer specifications.
- Support the development of technical publication manuals and related documentation.
Required Qualifications:
- Bachelor's degree in Electrical Engineering (mandatory).
- 5+ years of experience as a Technical Writer or Information Developer.
- Proven experience in EV systems especially btruck platforms.
- Strong knowledge of EV components, high-voltage areas, and EV service procedures.
- Familiarity with emission standards, EV safety regulations, and SAE standards.
- Hands-on experience with Capital Logic 2207, PTC Creo View, PTC Windchill, and Teamcenter Unigraphics.
- Proficiency in DITA XML and PTC Arbortext Editor.
- Experience providing automation solutions in Arbortext.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Exposure to the automotive domain (preferably in EV).
- Comfortable working in a cross-site and Agile environment.
Nice to Have:
- Experience in creating multimedia or interactive service content.
- Familiarity with remote collaboration tools and content management systems.
- Prior involvement in technical training or customer support documentation.
Interested? Send your resume to:
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