Help Desk Technician

Help Desk Technician

Key Responsibilities

This position is responsible for providing day-to-day technical support and ensuring smooth operations of end-user systems. Core duties include:

• Troubleshooting and resolving issues on Windows desktops and laptops
• Setting up, deploying, and maintaining Windows devices
• Providing support for Microsoft Office and other desktop applications
• Managing printers and related hardware
• Tracking and maintaining IT assets and equipment inventory
• Organizing and maintaining the equipment/IT storage area
• Maintaining accurate IT documentation
• Serving as custodian of company software library
• Assisting IT staff with projects and special assignments
• Meeting deadlines and following quality assurance standards
• Supporting workplace safety efforts and maintaining a safe environment
• Regular attendance and punctuality as a condition of employment

Work Schedule
This is a full-time role, generally 40-45 hours per week. Standard hours are 8:00 AM - 5:00 PM, Monday through Friday, with additional time as needed to meet business needs.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent professional experience
• Solid understanding of computer systems and applications
• Proficiency with Microsoft technologies, including Windows operating systems and Microsoft Office Suite
• Experience with Active Directory, TCP/IP networking, and server/workstation maintenance (Dell preferred)
• Familiarity with backup, antivirus, and related IT tools (e.g., Exchange, Trend Micro)
• Strong problem-solving, organizational, and communication skills
• Ability to collaborate within a team environment and support IT projects

Reporting Structure
This role reports to the IT Manager. No direct supervisory responsibilities.

Language & Reasoning Skills

• Ability to read and understand technical documentation and procedures
• Ability to draft clear reports and communicate effectively with colleagues and leadership
• Strong reasoning and troubleshooting skills, able to apply practical solutions to technical issues

Mathematical Skills

• Ability to perform basic calculations relevant to IT and operational support (percentages, proportions, etc.)

Physical Requirements

• Regular use of hands for typing, handling devices, and performing technical tasks
• Frequent sitting, with occasional standing, bending, or crawling to access equipment
• Ability to lift or move up to 50 pounds when needed
• Vision sufficient for computer work and equipment inspection
• Extended periods working on computers

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.