Overview
Remote
$50 - $60
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Service and Support Analyst Dining Services & Retail Systems
Symphony POS system
Dining Services
Gift Shops
troubleshooting hardware and software
GEMpay
POS
Job Details
Position: Service and Support Analyst Dining Services & Retail Systems
Location: Miami Remote
Duration: Long term
Job Summary:
The Service and Support Analyst provides technical and operational support for the Dining Services and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures seamless day-to-day operations, resolves system issues, and collaborates with business stakeholders to enhance user experience and system performance.
Key Responsibilities:
- Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops, including troubleshooting hardware and software issues.
- Manage and resolve Badge Payroll Deduct (GEMpay) system issues, ensuring accurate and timely payroll deductions for purchases.
- Collaborate with business units to understand operational needs and deliver effective technical solutions.
- Monitor system performance and escalate complex issues to vendors or internal T&D teams as needed.
- Assist with system upgrades, testing, and go-live support for new implementations or enhancements.
- Train end users on system functionality and best practices.
- Document support procedures, issue resolutions, and system configurations.
- Participate in cross-functional projects to improve service delivery and system integration.
Qualifications:
- Experience supporting POS systems, preferably Symphony or similar retail platforms.
- Familiarity with payroll deduction systems such as GEMpay.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
- Experience with Symphony POS and GEMpay or similar retail/payroll systems.
- Strong troubleshooting and customer service skills.
- Ability to mentor and guide Team members or Consultants.
- Familiarity with project management principles and tools.
- Excellent communication, organization, and time management skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.