Help Desk / IT Support Specialist

Trigyn's direct government client has an immediate need for Help Desk / IT Support Specialist in Baltimore, MD. The particulars of the opportunity are below:

Roles and Responsibilities:
? Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.
? Determine the best solution based on the issue and details provided by customers
? Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications;
? Develop/configure ?agency specific? software
? Isolate and diagnose common hardware/software problems
? Maintain records of repairs and fixes for future reference and updates of procedures
? Document changes and improvements
? Ability to work with other IT professionals as needed for product/application support

Education and Experience Requirements:
? Associate degree.
? Two years of computer and customer support, applications analysis, and/or data security and testing experience.
? Verbal and written communication skills.
? Previous IT experience in government is preferred.

Technical Skills:
? MS Office 365, Teams, Conference setup (Audio/Video)

Equivalencies.
? An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.