Overview
On Site
Contract - W2
Contract - Independent
Skills
Help Desk
Switches
Management
Collaboration
Reporting
Workflow
Project Delivery
Technical Support
Active Directory
Microsoft Windows
Service Desk
Documentation
Communication
Attention To Detail
Organizational Skills
Call Center
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills.
Responsibilities:
Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project.
Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.
Manage service desk tickets efficiently, ensuring timely resolution.
Collaborate with team members to ensure smooth execution of infrastructure upgrades.
Maintain detailed documentation of processes and resolutions for future reference.
Communicate effectively with stakeholders to provide updates and technical insights.
Monitor and report on equipment performance during the validation process.
Ensure all IT systems are functioning correctly after upgrades are completed.
Offer remote and on-site support as needed to address technical challenges.
Assist in coordinating schedules and workflows for team members to optimize project delivery.
Requirements
Proven experience in IT Help Desk or technical support roles.
Familiarity with Active Directory and Microsoft Windows 10.
Strong troubleshooting skills and the ability to resolve technical issues effectively.
Experience handling service desk tickets and maintaining documentation.
Excellent communication skills for interfacing with team members and stakeholders.
Attention to detail and organizational skills to ensure project accuracy.
Ability to work flexible hours, including weekends, as required.
Previous experience in call center environments is highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills.
Responsibilities:
Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project.
Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.
Manage service desk tickets efficiently, ensuring timely resolution.
Collaborate with team members to ensure smooth execution of infrastructure upgrades.
Maintain detailed documentation of processes and resolutions for future reference.
Communicate effectively with stakeholders to provide updates and technical insights.
Monitor and report on equipment performance during the validation process.
Ensure all IT systems are functioning correctly after upgrades are completed.
Offer remote and on-site support as needed to address technical challenges.
Assist in coordinating schedules and workflows for team members to optimize project delivery.
Requirements
Proven experience in IT Help Desk or technical support roles.
Familiarity with Active Directory and Microsoft Windows 10.
Strong troubleshooting skills and the ability to resolve technical issues effectively.
Experience handling service desk tickets and maintaining documentation.
Excellent communication skills for interfacing with team members and stakeholders.
Attention to detail and organizational skills to ensure project accuracy.
Ability to work flexible hours, including weekends, as required.
Previous experience in call center environments is highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.