Support Technician II

Overview

On Site
Depends on Experience
Contract - W2
No Travel Required

Skills

deskside support
Office 365
MS Teams
white-glove support
executive communication
video tele-conferencing solutions
end-user support
hardware support
software support
service now

Job Details

We have an exciting opportunity for an experienced Support Technician supporting a great client in Austin, TX for a long-term, multi-year contract. The ideal Support Technician will have an excellent understanding of computers (both hardware and software) with a demonstrated willingness to learn and apply new technology. You will be performing installation, repair, and preventative maintenance of personal computers (PC) and related systems. In addition, your duties may include, but not be limited to the following:

  • Troubleshooting and resolving software and hardware failures
  • Identifying network problems when they relate to personal (desktop or laptop) computers
  • Providing technical support, training, process creation and leading various project efforts
  • Mentoring junior Technicians

Minimum Requirements:

  • 4 yrs. experience providing white-glove executive-level support
  • 5 yrs. experience providing end-user support.
  • 5 yrs. experience in supporting personal computer hardware and routine software installation
  • 5 yrs. experience troubleshooting IT hardware and peripherals in an enterprise environment
  • 5 yrs. experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
  • 4 yrs. experience supporting video-teleconferencing solutions such as Cisco Webex
  • 4 yrs. experience creating technical knowledge articles preferred
  • 4 yrs. experience utilizing ServiceNow in a support environment preferred
  • 5 yrs. experience working in a multi-vendor environment for support operations preferred

What We Offer:

  • Competitive compensation and benefits including health, dental, vision, life and accident insurance, disability insurance and much more!
  • Altruistic work
  • Great work-life balance

This is a fully onsite position in Austin, TX and no sponsorship can be provided.
Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.