Overview
On Site
USD 30.00 - 45.00 per hour
Full Time
Skills
Business Operations
IT Service Management
SAP BASIS
Technical Support
End-user Training
Collaboration
Network
Documentation
Problem Solving
Conflict Resolution
Remote Support
Active Directory
Microsoft Exchange
Communication
Computer Hardware
Mobile Devices
Android
Cisco
Citrix
Dell
Management
Backup
Organizational Skills
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in Midland, Texas. This is a Contract to permanent position, offering an excellent opportunity for growth in a dynamic, fully onsite environment. The ideal candidate will provide exceptional IT support to end-users, ensuring seamless operations across hardware, software, and network systems.
Responsibilities:
Provide high-quality desktop support to end-users, including executives, ensuring prompt resolution of technical issues.
Manage and maintain systems such as Active Directory, Microsoft Exchange, and SharePoint to support business operations.
Deliver personalized IT services for executive users, addressing their unique needs with professionalism.
Troubleshoot and resolve issues related to computer hardware, mobile devices, and various software applications.
Travel to remote company sites on a monthly basis to provide onsite IT support, using a company vehicle and expense reimbursement.
Ensure proper configuration and management of hardware, software, and backup technologies.
Assist with end-user training on new systems and technologies to improve overall efficiency.
Collaborate with IT teams to implement and maintain network and server solutions.
Maintain accurate documentation of IT processes and issue resolutions to ensure consistency.
Support approximately 100 users across multiple locations, demonstrating self-sufficiency and proactive problem-solving.
Requirements
Proven experience in desktop support, with strong knowledge of Active Directory, Microsoft Exchange, and SharePoint.
Excellent communication skills to effectively interact with end-users and executive staff.
Proficiency in troubleshooting hardware, software, and mobile device issues, including Apple and Android devices.
Familiarity with Cisco, Citrix, and Dell technologies in IT environments.
Ability to manage configuration and backup solutions for critical systems.
Self-motivated and capable of working independently to address technical challenges.
Willingness to travel monthly to remote sites, with a valid driver's license.
Strong organizational skills to document processes and maintain system integrity.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in Midland, Texas. This is a Contract to permanent position, offering an excellent opportunity for growth in a dynamic, fully onsite environment. The ideal candidate will provide exceptional IT support to end-users, ensuring seamless operations across hardware, software, and network systems.
Responsibilities:
Provide high-quality desktop support to end-users, including executives, ensuring prompt resolution of technical issues.
Manage and maintain systems such as Active Directory, Microsoft Exchange, and SharePoint to support business operations.
Deliver personalized IT services for executive users, addressing their unique needs with professionalism.
Troubleshoot and resolve issues related to computer hardware, mobile devices, and various software applications.
Travel to remote company sites on a monthly basis to provide onsite IT support, using a company vehicle and expense reimbursement.
Ensure proper configuration and management of hardware, software, and backup technologies.
Assist with end-user training on new systems and technologies to improve overall efficiency.
Collaborate with IT teams to implement and maintain network and server solutions.
Maintain accurate documentation of IT processes and issue resolutions to ensure consistency.
Support approximately 100 users across multiple locations, demonstrating self-sufficiency and proactive problem-solving.
Requirements
Proven experience in desktop support, with strong knowledge of Active Directory, Microsoft Exchange, and SharePoint.
Excellent communication skills to effectively interact with end-users and executive staff.
Proficiency in troubleshooting hardware, software, and mobile device issues, including Apple and Android devices.
Familiarity with Cisco, Citrix, and Dell technologies in IT environments.
Ability to manage configuration and backup solutions for critical systems.
Self-motivated and capable of working independently to address technical challenges.
Willingness to travel monthly to remote sites, with a valid driver's license.
Strong organizational skills to document processes and maintain system integrity.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.