Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - 9 Month(s)
No Travel Required
Skills
ServiceNow
Job Details
The ServiceNow lead developer/administrator will lead end to end ServiceNow implementation at DFPS. The technical lead/developer will also act as ServiceNow Administrator.
This role is also responsible for the following:
- As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
- ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification
- Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines
- Leverage knowledge and experience to deliver end-to-end automated solutions which includes:
- User Provisioning process that integrates with internal and external systems
- Technical implementation of IT Infrastructure Library (ITIL) processes
- Workflow customization
- Ticketing
- Process automation
- Report development
- Dashboard creation
- System configurations
- Experience building and coding Configuration Management Databases (CMDB)
- Lead Developer in 5 or more end to end ServiceNow implementation projects
- Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
- Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
- Participate in process flow analysis and process redesign sessions
- Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
- Knowledge of scripting language, including JavaScript
- Experience working with remote teams
- Share best practices and be consultative throughout the technical design and implementation of the project
*****DFPS NOT-TO-EXCEED RATE IS $101.58/HR*****
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/Preferred | Experience |
| 8 | Required | Hands-on ServiceNow development, customizati on, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent |
| 5 | Required | Experienced in most of ServiceNow ITBM, DevO ps, SecOps, ITOM, ITAM, IRM, ITSM, and Chan ge Management Practices |
| 5 | Required | Working knowledge of ServiceNow User Provisi oning, Incident, Problem, Change, Asset, CMDB , Service Catalog, Email modules, etc. |
| 5 | Required | Designed, Developed, and implemented Integrat ions inbound/outbound with ServiceNow using A zure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other rele vant technologies |
| 4 | Required | Excellent communication skills verbally and in wr iting used when leading ServiceNow implementa tion activities, presenting to leadership, and traini ng less experienced staff |
| 8 | Preferred | Industry and project experience with ServiceNow |
| 5 | Preferred | ServiceNow System Administrator and/or and Im plementation Specialist certification |
| 5 | Preferred | Technical Documentation including Technical De sign, Implementation, and Configuration Plans |
| 5 | Preferred | Experience implementing the Core Process Area s: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB |
| 3 | Preferred | Technical knowledge is highly desirable in progr amming e.g. Java, Javascript, SQL, etc. |
III. TERMS OF SERVICE
Services are expected to start 12/01/2025 and are expected to complete by 08/31/2026. Total estimated hours per Candidate shall not exceed 1568 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Department of Family and Protective Services. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at 4900 N. Lamar Blvd, Austin, TX 78751. The working position is Hybrid - On Site and Telework
The primary work location(s) will be at 4900 N. Lamar Blvd, Austin, TX 78751. The working position is Hybrid - On Site and Telework
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.