Overview
On Site
USD 21.00 - 24.00 per hour
Full Time
Skills
Voicemail
Interfaces
Computer Hardware
Network
Problem Solving
Messaging
Web Portals
Active Directory
Phone Support
Issue Tracking
Technical Support
Microsoft Outlook
Customer Support
Virtual Private Network
Help Desk
Remote Support
Laptop
Tablet
Printers
Operating Systems
Microsoft Windows
Microsoft Office
Business Software
Service Desk
Technical Training
Writing
Customer Service
Security Clearance
ServiceNow
ITIL
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
Serves as the initial point of contact and resolution for IT related incidents and requests. Accepts and documents customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interfaces directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicates via phone, email, and instant messaging with end users and technicians. Troubleshoots, researches, diagnoses, documents, and resolves basic technical issues. Documents, tracks, resolves, and reports on problems and work orders using ServiceNow or other designated ticketing system. Has basic technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Escalates incident to the appropriate support organization when the incident cannot be resolved by the Service Desk.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Windows, Support, Phone support, Ticketing system, Office 365, Servicenow, Technical support, Microsoft office, Password reset, Outlook, Customer support, Vpn, Helpdesk troubleshooting, O365, Customer service oriented, Remote support, A+
Additional Skills & Qualifications
- Requires a high school diploma/GED and a minimum of three to five years of experience, of which at least one year must be specialized.
- Specialized experience includes: support of standard networked office computing equipment (PC's, laptops, tablets, printers), PC operating systems (e.g., Windows), Microsoft Office Suite, standard business software applications, smart phones, automated ticket tracking systems, and work on a service desk.
- Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
- Demonstrated ability to communicate orally and in writing.
- Must have a positive and patient customer service attitude.
- Must be able to work independently and within a team.
- Must be able to attain agency suitability clearance prior to start date.
- ServiceNow experience is preferred.
- Experience supporting a mid to large Federal agency enterprise is a plus.
- Mac support experience is a plus.
- No specific certifications are required, but A+, HDI, ITIL v3 Foundations or other relevant certifications are a plus.
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Jul 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Serves as the initial point of contact and resolution for IT related incidents and requests. Accepts and documents customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interfaces directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicates via phone, email, and instant messaging with end users and technicians. Troubleshoots, researches, diagnoses, documents, and resolves basic technical issues. Documents, tracks, resolves, and reports on problems and work orders using ServiceNow or other designated ticketing system. Has basic technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Escalates incident to the appropriate support organization when the incident cannot be resolved by the Service Desk.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Windows, Support, Phone support, Ticketing system, Office 365, Servicenow, Technical support, Microsoft office, Password reset, Outlook, Customer support, Vpn, Helpdesk troubleshooting, O365, Customer service oriented, Remote support, A+
Additional Skills & Qualifications
- Requires a high school diploma/GED and a minimum of three to five years of experience, of which at least one year must be specialized.
- Specialized experience includes: support of standard networked office computing equipment (PC's, laptops, tablets, printers), PC operating systems (e.g., Windows), Microsoft Office Suite, standard business software applications, smart phones, automated ticket tracking systems, and work on a service desk.
- Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
- Demonstrated ability to communicate orally and in writing.
- Must have a positive and patient customer service attitude.
- Must be able to work independently and within a team.
- Must be able to attain agency suitability clearance prior to start date.
- ServiceNow experience is preferred.
- Experience supporting a mid to large Federal agency enterprise is a plus.
- Mac support experience is a plus.
- No specific certifications are required, but A+, HDI, ITIL v3 Foundations or other relevant certifications are a plus.
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Jul 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.