Cybersecurity Process Optimization Lead

Job Details

VLink is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. With offices in 7+ countries from North America-Europe to APAC & expansion plans in Middle East, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is a 'Great Place to Work Certified ' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink s work culture.

We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Job Title: Cybersecurity Process Optimization Lead

City, State: Onsite - Burlington, MA (Local Only)

Duration: 12+ Months Contract

Job Descriptions:

Role: Cybersecurity Process Optimization Lead

Key Qualifications: Cyber - 9 year(s), ITIL - 9 year(s), ISO standards and Health Insurance - 9 year(s)

Description:
Help shape the future of cybersecurity operations. seeking a Security Subject Matter Expert (SME) Process & Workflow Optimization to join our Security Transformation Team. In this impactful role, you'll lead the definition, mapping, and standardization of core security processes, service delivery models, roles, and governance workflows across multiple domains. Your contributions will be key to driving operational maturity, audit readiness, and streamlined execution, helping our teams operate more efficiently and with greater confidence.
This position offers a flexible hybrid work model and can be based at most of our U.S. CSG office locations.
Your future duties and responsibilities
Lead workshops with cybersecurity leadership, managers, and SMEs to capture current-state operational processes across multiple security workstreams (IAM, Threat Management, IR, GRC, etc.).
Develop standardized process maps (Visio/BPMN or equivalent), RACI matrices, KPIs, and operational documentation for each defined security service.
Identify gaps, overlaps, and inefficiencies in existing practices and recommend process improvement opportunities.
Align operational models with IT Service Management (ITSM) and Business Architecture frameworks.
Create operational runbooks for major services to support business continuity, staffing transitions, and audit responses.
Support the creation of onboarding guides and knowledge transfer materials for security operations teams.
Define review and governance procedures to ensure process documentation remains evergreen.
Support external audit and compliance efforts by maintaining artifacts aligned to operational risk management and control evidence
Required qualifications to be successful in this role
10+ years of cybersecurity, IT operations, or risk management experience, with 5+ years specifically in process definition, documentation, or service management.
Expertise in designing operational workflows, role definitions, SLAs, and service KPIs for cybersecurity or IT operations.
Strong working knowledge of ITSM frameworks (ITIL v3/v4 preferred) and security operations models.
Experience with process improvement methodologies (Lean Six Sigma a plus).
Excellent communication skills to bridge technical, operational, and business audiences.
Proficiency with tools like Visio, Lucid chart, or BPMN Modeling software. Bachelor's Degree in Cybersecurity, Information Systems, Business Administration, or related field
Skills:

• Cyber - 9 year(s)
• ITIL - 9 year(s)
• ISO standards
• Health Insurance - 9 year(s)

Relocation:

Expected Travel: (This is not day to day office commute rather travel national/international requirements)

Additional Information:

• Working hours: _8 hr/day______
• Remote/Hybrid/Onsite? __Onsite___________
• Note: __________

Benefits:

We have various coverages and additional benefits, if applicable to job position:

• Medical
• Dental
• HSA Health Saving Accounts
• Life/AD&D Insurance
• 401k
• Voluntary Benefits

EEO Statement

VLink is an Equal Opportunity Employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy.

Warm Regards,

Jyoti Chauhan

US IT Recruiter

O: Ext: 214

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