Overview
On Site
Full Time
Skills
Customer service
Cloud computing
Customer experience
Release management
DevOps
Quality assurance
Project management
Version control
Problem solving
Risk analysis
Attention to detail
Software testing
Customer support
Computer science
Software development
Office equipment
Leadership
Innovation
Salesforce.com
Management
Sales
Heroku
Metrics
Software deployment
Collaboration
Atlassian
Communication
Agile
Organized
Creativity
Computer hardware
Embedded systems
Firmware
Filing
SAFE
Training
Reporting
Operations
Workday
Job Details
Job Description
Who Are We:
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint recently celebrated a milestone of protecting more than 2 million families.
Vivint was named to the Forbes list of "America's Best Employers for Diversity" in 2020 and 2019, and to the Forbes list of "America's Best Employers" in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism.
Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company's "World's 50 Most Innovative Companies."
Vivint is one of, if not the, largest Salesforce customers in the state with more than 4,700 full license users. The team works on exciting Salesforce products including Digital Engagement, Feedback Management, Sales & Service Cloud, Heroku, Einstein Bots, and others. We believe in fully leveraging and being at the cutting-edge of Salesforce to help serve our 2 million customers.
The Role:
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month while providing peace of mind. As a part of this, Vivint Smart Home's Innovation team is looking for a Release Manager to help us release quality products to our valued customers. You will play an important role in maintaining the quality of Vivint's industry leading smart home products.
Primary Responsibilities:
Required Skills, Experience & Education:
Preferred Skills, Experience & Education:
Learn about the Vivint Culture and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
If you are an active Vivint employee, please apply through Workday by searching \"Find Jobs\".
Who Are We:
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint recently celebrated a milestone of protecting more than 2 million families.
Vivint was named to the Forbes list of "America's Best Employers for Diversity" in 2020 and 2019, and to the Forbes list of "America's Best Employers" in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism.
Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company's "World's 50 Most Innovative Companies."
Vivint is one of, if not the, largest Salesforce customers in the state with more than 4,700 full license users. The team works on exciting Salesforce products including Digital Engagement, Feedback Management, Sales & Service Cloud, Heroku, Einstein Bots, and others. We believe in fully leveraging and being at the cutting-edge of Salesforce to help serve our 2 million customers.
The Role:
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month while providing peace of mind. As a part of this, Vivint Smart Home's Innovation team is looking for a Release Manager to help us release quality products to our valued customers. You will play an important role in maintaining the quality of Vivint's industry leading smart home products.
Primary Responsibilities:
- Schedule and communicate all planned releases to various stakeholders in the organization.
- Ensure that all work in a release is accounted for and tracked in the proper tools
- Ensure that builds are fully deployed to proper targets.
- Monitor release metrics and ensure that the proper release procedure is followed.
- Schedule release readiness reviews before deployment and milestone reviews after each release.
- Document and track releases and dependencies in a way that allows organic collaboration.
- Work with the customer experience team to quickly identify concerns during releases.
- Work with the release group to align release practices between teams to reduce complexity.
- Regularly meet with various stakeholders in Product, Program, Engineering, and Quality groups
Required Skills, Experience & Education:
- 4 years minimum in a release management, development operations, or software quality role.
- Experience with Atlassian project management tools or similar.
- Familiarity working with source control and various source branching strategies.
- Excellent communication and problem solving skills.
- Passion for improving quality and efficiency through effective processes.
- Experienced with agile development methodologies.
- Ability to make decisions and perform risk analysis.
- Excellent interpersonal skills.
- Well organized, creative, and detail-oriented, a self-starter who can identify problems, taking initiative to propose solutions, and successfully executing plans.
Preferred Skills, Experience & Education:
- Experience with continuous deployment
- Experience with hardware processes
- Experience with embedded firmware releases
- Familiar with software testing principles
- Experience with customer support principles
- Bachelor's degree in computer science
- Applicable certifications in software development processes
- Project management experience
Learn about the Vivint Culture and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
If you are an active Vivint employee, please apply through Workday by searching \"Find Jobs\".