Implementation Lead

Job Description

• The Implementation Lead for the Insurance Workbench will be responsible for managing the end-to-end implementation of a workflow tool designed to support Underwriting processes across the Americas Business Unit.
• This role requires a blend of technical/agile acumen, project management skills, and stakeholder engagement to ensure the tool is effectively integrated into our business processes and adopted by users.

Key Responsibilities:

• Project Management: Lead the implementation project from initiation through to completion, ensuring timelines are actively managed, success criteria are met and resources are allocated appropriately.
• Stakeholder Engagement: Work closely with cross-functional teams, including IT, operations, and business units, to gather requirements, provide updates, and manage expectations.
• Tool Customization:  Collaborate with vendors and internal technical teams to identify enhancements to the workflow tool to meet specific business needs.
• Training & Support: Develop and execute a training plan for end-users to ensure smooth adoption. Provide ongoing support and troubleshoot issues as they arise.
• Change Management: Develop and implement a change management plan to drive user adoption and minimize resistance.
• Testing & Quality Assurance: Conduct thorough testing of the tool’s functionalities before launch, identifying and addressing any bugs or issues.
• Reporting & Analytics: Set up reporting mechanisms to track project progress, tool usage, and performance metrics, providing insights to senior management.
• Continuous Improvement: Post-implementation, monitor the tool’s effectiveness and identify opportunities for further enhancements and optimizations.

Talent Groups is an equal opportunity employer that values diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics. The listed compensation range represents a good-faith estimate and may vary based on experience, skills, education, certifications, market conditions, client budget, and location, in accordance with applicable pay transparency laws.