Overview
Skills
Job Details
Job Title: QAD Functional Consultant
Location: Kennesaw, GA, 30144
Duration: 12 months
Experience: 8 10 years
Remote/Onsite: Onsite preferred
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Role Overview
Provide L2/L3 support for QAD SE 2014 across Manufacturing, Inventory, Procurement, Order Management, and Shipping modules, ensuring production stability and business continuity. Execute incident management, data corrections, and support month-end/quarter-end/year-end processes.
Key Responsibilities
Incident & Request Management: Triage, troubleshoot, resolve, and document incidents, service requests, and problems with clear RCA.
QAD Support: Handle user access reviews, master data support (Items, BOMs, Routings, Sites, Suppliers, Customers), and data corrections using approved procedures.
Patches & Upgrades: Coordinate minor releases, service packs, and patches; manage Test environments, deployment plans, and UAT sign-offs.
Integration & Reporting: Analyze/fix interface errors, support reporting/forms (QAD Browse Reporting, ad-hoc extracts).
Continuous Improvement: Reduce repeat incidents, propose configuration/data/process improvements, and ensure ITIL adherence.
Stakeholder Management: Collaborate with vendors, infrastructure teams, and business stakeholders; provide status reporting and attend meetings.
Technical / Functional Skills
QAD SE 2014 (essential)
Modules: Supply Chain, Manufacturing, Sales & Distribution
Technical: Progress OpenEdge (ABL/4GL), QAD .NET UI, ServiceNow (ticketing)
Functional: Manufacturing, Sales, Purchase, Inventory, basic GL awareness
Soft Skills
Strong communication, analytical, and root-cause analysis skills
Ability to work under pressure during critical business windows
Independent, organized, and able to prioritize tasks effectively
Desired / Nice-to-Have
Experience with QAD SCM and MFG enhancements
Exposure to vendor and cross-functional coordination