ServiceNow Practice Head

Overview

Hybrid
Depends on Experience
Full Time

Skills

ServiceNow Practice Head

Job Details

Seeking an experienced ServiceNow Practice Head to lead our consulting practice drive strategy, client engagement, and team growth in San Jose or Dallas. 15+ years IT, 5+ in ServiceNow required. Apply now!"
Job Title: ServiceNow Practice Head
Location: San Jose, CA or Dallas, TX
Employment Type: Full-time
JOB SUMMARY:
We are seeking a dynamic and experienced ServiceNow Practice Head to lead and grow our ServiceNow delivery and consulting practice. This is a strategic leadership role responsible for practice development, client engagement, technical delivery, and team management. The ideal candidate will bring strong business acumen, deep ServiceNow platform expertise, and a consultative approach to drive customer success and practice excellence.
REQUIRED QUALIFICATIONS:
  • 15+ years of overall IT experience with at least 5 years in ServiceNow Practice .
  • Proven experience in scaling and managing a ServiceNow practice or business unit.
  • Strong expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
  • Excellent client-facing skills and ability to engage with senior stakeholders.
  • Strong understanding of ServiceNow licensing, delivery models, and best practices.
  • Bachelor s degree in computer science, Engineering, or related field (Master s preferred).
  • ServiceNow certifications (CIS, CSA, ITSM, etc.) are highly desirable.
KEY RESPONSIBILITIES:
  • Practice Leadership:
    • Define and execute the strategic roadmap for the ServiceNow practice.
    • Develop go-to-market strategies, service offerings, and reusable assets.
  • Client Engagement:
    • Serve as a senior advisor to clients, understanding their business needs and proposing appropriate ServiceNow solutions.
    • Build long-term relationships with enterprise customers.
  • Delivery Oversight:
    • Oversee end-to-end implementation and support projects.
    • Ensure quality, budget adherence, and timely delivery of solutions.
  • Team Management:
    • Hire, mentor, and manage a high-performing team of ServiceNow architects, developers, and consultants.
    • Foster a culture of innovation and continuous learning.
  • Pre-sales & Alliances:
    • Support pre-sales activities, RFP responses, and solution presentations.
    • Collaborate with ServiceNow and other technology partners.
PREFERRED SKILLS:
  • Experience working with global delivery teams.
  • Exposure to other ITSM tools and cloud platforms.
  • Ability to drive business development and revenue growth.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Echo IT Solutions, Inc.