IPC/VERINT ENGINEER/LEAD

Install, configure, and maintain IPC and Verint Call Recording systems Pyramid Consulting Group Inc has a banking client with an immediate need for an experienced IPC/VERINT ENGINEER with the following background and skills:

SUMMARY:

Verint SME. Must have gone through Verint deployments. Must also be heavy on the Verint Server side i.e. code upgrades, vulnerability patches, application validation following an upgrade, reviewing integrity of recorded call data on the server, identifying infrastructure-level problems and providing guidance for architectural improvements.

Engineer and Lead roles available

Must Have Technical Skills/Experience:
IPC or Verint Call Recording systems
Proficient in system troubleshooting and problem resolution.
Strong understanding of telecommunication and VoIP systems.
Bachelor's degree in Computer Science, Information Systems, or a related field. Key Responsibilities: Troubleshoot and resolve system and end-user issues as they arise, including on-call support as needed.
Perform regular system checks and upgrades to ensure optimal performance.
Work closely with other team members, leads, and management to develop and implement system improvements.
Provide technical support and training to end users.
Develop and maintain technical documentation related to system configuration and operation.
Work in compliance with company policies and procedures, including adherence to data security protocols.

Contract to hire (NO C2C)

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