Lead Site Reliability Engineer

Role Name: Site Reliability Engineer - Lead

Location: Cincinnati, OH (Remote) - Only W2

Role Description:

• As a Site Reliability Engineer - Lead, you will drive the reliability, scalability, and performance of mission-critical systems and services while leading a team of SREs.
• This role combines deep technical expertise with leadership, mentoring, and strategic planning.
• You will set standards for operational excellence, guide incident response, and foster a culture of automation and continuous improvement.
• Collaboration with engineering, operations, and product teams is essential to align reliability initiatives with business objectives and ensure seamless service delivery.

REQUIRED SKILL:

• Proven experience in site reliability, DevOps, or systems engineering, with prior leadership or team lead responsibilities

• Strong programming/scripting skills (e.g., Python, Go, Bash, or similar)

• Deep expertise in Linux/Unix system administration and networking

• Experience architecting and operating cloud platforms (AWS, Azure, Google Cloud Platform)

• Proficiency with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, CloudFormation)

• Advanced knowledge of monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK, Datadog)

• Demonstrated incident management and root cause analysis skills

• Experience designing and implementing CI/CD pipelines

• Strong understanding of containerization and orchestration (Docker, Kubernetes)

• Ability to define and enforce reliability, scalability, and security best practices

• Excellent communication, stakeholder management, and collaboration skills

• Experience mentoring, coaching, and developing SRE or engineering teams

• Strong hands-on knowledge to define business process dashboards in APM tools like dynatrace with SLA, ALO and SLI definition, design and implementation as part of observability.

• Experience with devices like Scanner, POS Devices, Peripheral devices (includes On device memory based devices)

• Experience with Hardcoded protocols and software for devices and should be able to decode and run them and help integrate with other modules.

• Experience in Edge computing, Google Distributed Cloud and Hybrid cloud environments.

• Experience leading SRE teams in high-growth or regulated environments

• Advanced database administration and optimization skills(both SQL e.g. MYSQL and No SQL e.g. Mongo DB databases)

Key Responsibilities:

• Team Leadership & Development:

• Technical expertise, hands on experience with ability to lead the development team.

• Should be able to mentor team members and guide on the right approach for SRE related work.

• Foster a culture of operational excellence, automation, and continuous learning

• Conduct regular team meetings, 1:1s, and performance reviews

• Reliability Strategy & Architecture:

• Define and implement reliability, scalability, and performance strategies for critical systems

• Set standards for monitoring, alerting, and incident response

• Guide architectural decisions to ensure robust, resilient infrastructure

• Incident & Problem Management:

• Oversee incident response, root cause analysis, and post-mortem processes

• Coordinate with cross-functional teams to resolve complex issues and prevent recurrence

• Drive improvements based on incident learnings

• Process Improvement & Automation:

• Identify and eliminate manual operational tasks through automation

• Optimize CI/CD pipelines and deployment processes

• Continuously enhance system reliability and efficiency

• Stakeholder Collaboration:

• Partner with engineering, operations, and product teams to align reliability goals with business objectives

• Communicate reliability metrics, risks, and progress to leadership and stakeholders

• Security & Compliance:

• Ensure infrastructure and processes adhere to security best practices and compliance requirements

• Experience in handling chaos and resilience