Overview
On Site
USD 65,000.00 - 85,000.00 per year
Full Time
Skills
Technical Support
IT Infrastructure
Network
Management
Backup Administration
Recovery
Educate
Preventive Maintenance
Inventory
Collaboration
Help Desk
System Administration
Active Directory
Identity Management
Network Administration
Computer Hardware
Software Installation
Customer Service
Data Security
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help Desk Analyst II to join our team in Grand Rapids, Michigan. In this role, you will provide technical support and ensure the smooth operation of hardware, software, and network systems. Your expertise will help maintain the efficiency and security of our IT infrastructure while delivering exceptional service to end users.
Responsibilities:
Diagnose and resolve technical issues related to hardware, software, and network systems.
Install, configure, and maintain computer systems, peripherals, and related equipment.
Document all support cases, resolutions, and system configurations for future reference.
Monitor system performance to ensure optimal reliability and availability.
Manage user accounts and permissions, ensuring secure access to systems.
Perform regular system updates, backups, and recovery operations as needed.
Educate staff on IT best practices, security measures, and preventive maintenance.
Maintain an inventory of IT hardware and ensure all equipment is functioning properly.
Collaborate with IT teams to implement security measures and protect sensitive data.
Escalate complex technical issues to higher-level support or specialized teams when necessary.
Requirements
Minimum of 5 years of experience in help desk support, system administration, or a related field.
Strong knowledge of Active Directory and user account management.
Expertise in computer hardware, including installation and troubleshooting.
Proficiency in server and network administration.
Experience with hardware and software installation and maintenance.
Ability to provide deskside support and excellent customer service.
Familiarity with implementing security protocols and ensuring data protection.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Analyst II to join our team in Grand Rapids, Michigan. In this role, you will provide technical support and ensure the smooth operation of hardware, software, and network systems. Your expertise will help maintain the efficiency and security of our IT infrastructure while delivering exceptional service to end users.
Responsibilities:
Diagnose and resolve technical issues related to hardware, software, and network systems.
Install, configure, and maintain computer systems, peripherals, and related equipment.
Document all support cases, resolutions, and system configurations for future reference.
Monitor system performance to ensure optimal reliability and availability.
Manage user accounts and permissions, ensuring secure access to systems.
Perform regular system updates, backups, and recovery operations as needed.
Educate staff on IT best practices, security measures, and preventive maintenance.
Maintain an inventory of IT hardware and ensure all equipment is functioning properly.
Collaborate with IT teams to implement security measures and protect sensitive data.
Escalate complex technical issues to higher-level support or specialized teams when necessary.
Requirements
Minimum of 5 years of experience in help desk support, system administration, or a related field.
Strong knowledge of Active Directory and user account management.
Expertise in computer hardware, including installation and troubleshooting.
Proficiency in server and network administration.
Experience with hardware and software installation and maintenance.
Ability to provide deskside support and excellent customer service.
Familiarity with implementing security protocols and ensuring data protection.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.