Service Desk Specialist- Part Time

Title: Service Desk Specialist - Part Time- 20 to 30 hours per week
Location : Cleveland, OH
Target Start Date : Sept. 15
Type: (C, CTH, D) C
Pay Rate / Salary (Ranges OK) : $20-$30/HR

Travel to 13 client local locations within Cleveland is required
Candidates must have their own transportation and mileage will be reimbursed

Job Description :

We are seeking a customer-focused Service Desk Specialist with strong technical skills in device deployment, endpoint management, and user support. This role will be responsible for provisioning and maintaining end-user devices, ensuring seamless onboarding experiences, and delivering excellent customer service to all staff. The ideal candidate is detail-oriented, proactive, and passionate about helping others leverage technology effectively.

Key Responsibilities

• Device Deployment & Imaging
  • Provision, configure, and deploy laptops (Windows laptops and Chromebooks)
  • Perform device imaging and ensure standardized builds for all endpoints.
  • Maintain deployment documentation and ensure process consistency.

• Mobile Device Management (MDM)
  • Help administer and support MDM solutions with a focus on Google Workspace integrations.
  • Assist with and have oversight of application deployment, patching, and remote device management.
  • Monitor compliance and address endpoint security issues.

• End-User Support & Onboarding
  • Provide excellent customer service through the service desk-via email, chat, phone, and in-person. (in person is 50%)
  • Support onboarding of new employees, including device setup, account access, and initial training.
  • Educate staff on device usage, security best practices, and productivity tools.

• Asset Management
  • Help track and maintain accurate inventory of all IT hardware and software assets.
  • Coordinate equipment lifecycle management, including procurement, replacements, and decommissioning.
  • Help ensure assets are logged, tagged, and compliant with company standards.

• Collaboration & Continuous Improvement
  • Work closely with IT leadership to improve deployment workflows and user experience.
  • Document procedures, troubleshooting steps, and user guides.
  • Contribute to knowledge base development for staff self-service.

Qualifications

• 2+ years of experience in a Service Desk, IT Support, or Device Deployment role.

• Hands-on experience with Google Workspace administration and related tools.

• Proficiency with MDM platforms (e.g., Intune, Jamf, or similar).

• Strong understanding of device imaging, provisioning, and patch management.

• Excellent interpersonal and communication skills with a strong focus on customer service.

• Experience with asset management systems and lifecycle processes.

• Ability to explain technical concepts in simple terms to non-technical users.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

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