Overview
On Site
USD 35.00 - 36.00 per hour
Full Time
Skills
Remote Support
Printers
Identity Management
Technical Support
Microsoft Outlook
UPS
Surveillance
Servers
Management
Server Administration
Customer Service
Documentation
Collaboration
Help Desk
Issue Tracking
Microsoft Windows
Microsoft Office
Computer Hardware
Active Directory
Computer Networking
Communication
Database Administration
System Integration
Procurement
Budget
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Job Summary:
We are seeking a highly customer-focused IT Help Desk Technician to support desktop users across multiple sites. This role involves troubleshooting Windows 11 workstations, shared file access, printers, and general user inquiries, while managing a steady flow of walk-up requests, email tickets, and help desk submissions. The ideal candidate will have experience in Active Directory user management, Microsoft 365 applications, and basic surveillance system support, with a strong emphasis on delivering excellent customer service.
Key Responsibilities:
Requirements
Proficiency in Windows 10/11, Microsoft Office Suite, and enterprise-level software.
Hands-on experience with desktop hardware, imaging, and field-level troubleshooting.
Familiarity with Active Directory and networking concepts.
Ability to work independently and travel frequently between organizational locations.
Strong communication skills, with the ability to explain technical concepts to non-technical users.
Experience in database management and system integration is highly desirable.
Knowledge of IT procurement and budgeting processes.
Prior experience with website maintenance and development is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Job Summary:
We are seeking a highly customer-focused IT Help Desk Technician to support desktop users across multiple sites. This role involves troubleshooting Windows 11 workstations, shared file access, printers, and general user inquiries, while managing a steady flow of walk-up requests, email tickets, and help desk submissions. The ideal candidate will have experience in Active Directory user management, Microsoft 365 applications, and basic surveillance system support, with a strong emphasis on delivering excellent customer service.
Key Responsibilities:
- Provide technical support for Windows 11 desktops and Microsoft 365 applications including Teams, Outlook, and OneDrive.
- Handle daily support requests via walk-ups, email, and a web-based ticketing system (Siteforce Help Desk), managing 25-35 tickets per day.
- Perform password resets, user account creation/pausing, and permission adjustments in Active Directory.
- Troubleshoot shared file access issues, printer connectivity, and general "how-to" questions from users.
- Assist with surveillance system footage retrieval and export to servers (no direct server administration required).
- Deliver responsive and empathetic customer service, ensuring users feel supported and informed throughout the resolution process.
- Maintain accurate documentation of issues and resolutions.
- Collaborate with team members to improve help desk processes and contribute to the transition to a modern ticketing system.
Requirements
Proficiency in Windows 10/11, Microsoft Office Suite, and enterprise-level software.
Hands-on experience with desktop hardware, imaging, and field-level troubleshooting.
Familiarity with Active Directory and networking concepts.
Ability to work independently and travel frequently between organizational locations.
Strong communication skills, with the ability to explain technical concepts to non-technical users.
Experience in database management and system integration is highly desirable.
Knowledge of IT procurement and budgeting processes.
Prior experience with website maintenance and development is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.